Wednesday Nov 13, 2013

How-To: AutoVue Bug Status Tracking & Email Notifications

I’ve posted a number of different Support process-related and tool-related blog entries over the past few years, and one common question I received back from various customers and partners is “How can I easily track AutoVue bugs & enhancements for status updates?”

The capability to track bug status through the My Oracle Support (MOS) portal has existed in different forms for a while, although hasn’t necessarily been easy to find without going through specific segments of the extensive MOS training. Recently, the instructions were consolidated into the following highly recommended knowledge base article:

KM Note 1298390.1 - How to Monitor a Bug from My Oracle Support

The note covers various capabilities, including:

  • How to add the new ‘Bug Tracker’ widget to your MOS dashboard
  • How to add and manage bugs within the Bug Tracker
and probably most interesting to MOS users...
  • How to enable email notifications for bug status updates

Make sure to pass this KM Note along to your MOS users in case they haven’t already configured this valuable feature.

Thursday Oct 31, 2013

AutoVue for Agile 20.2.2 Now Available!!

We are happy to announce that AutoVue for Agile 20.2.2 is now available via the Oracle Software Delivery Cloud.   AutoVue for Agile 20.2.2 is a minor release within the 20.2 product family that is specifically targeted for users of Agile PLM 9.

AutoVue 20.2.2 brings a number of improvements, including support for SolidWorks 2013, AutoCAD and Inventor 2014, SolidEdge ST5, and Cadence Allegro 16.6.   It also includes support for Adobe Illustrator CS4 and up.   Another improvement involves bringing our support for Oracle Linux and Java Virtual Machine versions in-line with Agile's support.

Please see our previous post ( for more details on the specifics introduced in AutoVue 20.2.2.

Agile PLM 9.3.3 has also been released, which as part of its many improvements introduces support for associating AutoVue annotations with change request objects in Agile, and a preliminary solution using Augmented Business Visualization to allow the creation of change objects from within AutoVue.   Please see the Agile Transfer of Information sessions in the KM note 1589164.1 for more details.

We will provide additional posts over the next couple of weeks providing more details on these improvements.  Until then, if you have any questions, let us know in the comments! 

Friday Oct 18, 2013

Upcoming Webcast: Use Visual Decision Making To Boost the Pace of Product Innovation – October 24, 2013

See More, Do More

Use Visual Decision Making To Boost the Pace of Product Innovation


Join a Free Webcast hosted by Oracle, featuring QUALCOMM

Click here
to register for this webcast


Keeping innovation ahead of shrinking product lifecycles continues to be a challenge in today’s fast-paced business environment, but new visualization techniques in the product design and development process are helping businesses widen the gap further.  Innovative visualization methods, including Augmented Business Visualization, can be powerful differentiators for business leaders, especially when it comes to accelerating product cycles.


Don’t miss this opportunity to discover how visualization tied to PLM can help empower visual decision making and enhance productivity across your organization.  See more and do more with the power of Oracle.

Join solution experts from Oracle and special guest, Ravi Sankaran, Sr. Staff Systems Analyst, QUALCOMM to discuss how visual decision making can help efficiently ramp innovation efforts throughout the product lifecycle:

  • Advance collaboration with universal access across all document types with robust security measures in place
  • Synthesize product information quickly like cost, quality, compliance, etc. in a highly visual form from multiple sources in a single visual and actionable environment
  • Increase productivity by rendering documents in the appropriate context of specific business processes
  • Drive modern business transformation with new collaboration methods such as Augmented Business Visualization

Date: Thursday, October 24, 2013

Time: 10:00 a.m. PDT / 1:00 p.m. EDT

Click here to register for this FREE event

Wednesday Oct 02, 2013

Searching for AutoVue Enhancement Requests in the My Oracle Support portal

Most users of the My Oracle Support (MOS) portal are familiar with the ability to search the knowledge base for technical articles. But did you know that the MOS portal can also be used to search for Bugs and Enhancement Requests? Here are the steps to look up all of the Enhancement Requests (ERs) that are under consideration by the AutoVue team:

  1. Log into the My Oracle Support (MOS) portal:
  2. In the upper-right corner, beside the search field, click on ‘Advanced’ to open the Advanced Search dialog
  3. Set the Source field to “Bug Database”
  4. For the ‘Related to the Product’ field, click on the dropdown arrow, then enter ‘autovue’ in the upper-right field of the dropdown list, and click the right arrow in the upper-right corner of the dropdown list:
  5. Select all the products of interest (e.g. AutoVue Office, AutoVue 2D Professional, AutoVue 3D Professional Advanced, AutoVue EDA Professional, AutoVue Electro-Mechanical Professional), then click ‘Select’
  6. For the ‘Status Code’ field, select the status of interest. Currently this field only accepts a single choice, however a request has been submitted to the MOS team to allow multi-select. For now, here are the status codes representing ERs under consideration (which you can run as separate queries):
    • 15 – Enhancement Req. Internal (Oracle) Review
    • 21 – Cost Required, To Development
    • 22 – Approved for Future Release
    • 23 – Scheduled for Future Release

Note that the AutoVue team uses statuses 21, 22 and 23 to represent ERs that are under consideration (not yet committed, despite the naming of the status codes).

If you come across any particular ER that you would like to flag as important to your company, please submit a Service Request through the MOS portal, referencing the ER number and details regarding the importance of the feature to your business.

Wednesday Sep 18, 2013

New Info for Integrations in AutoVue 20.2.2

An exciting addition in our recent 20.2.2 release of AutoVue is a new document called the "AutoVue Integration Guide".   This document provides a high-level overview of the various integration technologies that AutoVue provides, and when it is best to use each of these technologies. It describes a variety of common integration scenarios and recommends the best technology to use for each scenario.

AutoVue provides a number of very powerful integration tools - and it isn't always obvious which tool is best to use in each situation.   This guide will advise AutoVue customers and partners on the best situations in which to use each of these technologies.

Let us know in the comments if you are using AutoVue's integration technologies and if there is additional information we can provide to help you out!

Friday Sep 06, 2013

AutoVue 20.2.2 is Now Available!

Oracle’s AutoVue Enterprise Visualization 20.2.2, a minor release within the 20.2 product family, has just been made available on the Oracle Software Delivery Cloud.


AutoVue release 20.2.2 includes the following new capabilities and improvements:


New Format Support

AutoVue 20.2.2 includes support for new Office, 2D CAD, MCAD and ECAD formats.


Improved Platform Support

  • Support for Linux 5.x and 6.x
  • Support for AutoVue Client Server and Desktop Deployment on Windows 8
  • Broaden range of supported Java Virtual Machines. 
  • New User Interface translation for Swedish  

Improved Documentation

  • New ‘integration guide’ to help customers and partners identify the best integration approach to  create various styles of integration
  • Extended recommendations for Highly Available systems

Older Versions of File Format

In order to ensure that our development efforts are focused on strategic file formats and versions, as well as high-value functionalities, we have dropped support for a number of low demand formats and versions in past AutoVue releases.


Customers can usually expect to find support for at least 5 previous versions of file formats

However AutoVue 20.2.2 supports:

  • 16 versions of AutoCAD (versions 12 to 2014)
  • 8 versions of Word (versions 6 to 2010 )

 Customers who have experienced issues with older file versions in 20.2.1 are encouraged to move to 20.2.2


Click here to read about the latest features and their corresponding benefits.  

Click here to access the latest AutoVue Format Support Sheet.

Times and dates now confirmed for Enterprise Visualization Sessions at Oracle OpenWorld 2013

Be sure to check out the various Enterprise Visualization activities at Oracle OpenWorld 2013 (September 22–26, 2013)

 Enterprise Visualization Sessions:

CON8992  Qualcomm Streamlines Its Design and Manufacturing Process with AutoVue/Agile Products

 Qualcomm, a world leader in 3G and next-generation mobile technologies, has streamlined its design/manufacturing processes, reduced cycle times, and enabled more-effective supplier collaboration with its implementation of Oracle’s AutoVue 2D Professional for Agile and AutoVue Electro-Mechanical Professional for Agile. In this session, Qualcomm discusses the approach, best practices, and lessons learned in the implementation of its global visual PLM platform. It also explains how visualization integrated with PLM enables more-effective product development collaboration without jeopardizing critical intellectual property and how organizations can further extend the value of their investment in Oracle’s Agile product family by leveraging innovations such as augmented business visualization.

Date:        Thurs September 26, 2013                           

Time:        11:00 am - 12:00 pm                         

Location:  Moscone West, Room 2011             

Customer Speakers: Ravi Sankaran, Sr. Staff Systems Analyst  and Mary Legaspi, Staff Systems Administrator


CON8741 Visual Information Navigator: Next-Generation Interaction Paradigm  

The business value of IT systems is essentially based on establishing, understanding, and manipulating relationships between business objects. For more than 30 years, this has meant screens showing tables, rows, and columns. The look and feel may have evolved over the years, but the same paradigm has remained. Is that still the best way to visualize and manipulate relationships? Oracle believes that there is a better paradigm that will radically improve the quality and “attractiveness” of the user interaction. This interactive session features Oracle’s new visualization and interaction paradigm called Visual Information Navigator, which is being deployed within Oracle Fusion, starting with Oracle Fusion Innovation Management, to deliver next-generation interaction

Date:             Tues September  24, 2013

Time:            1:15 pm - 2:15 pm                           

Location:      Moscone West, Room 2011                                  

Speaker: Thierry Bonfante Senior Director, AutoVue and Visualization Development



For all Enterprise Visualization related activities check out this Focus On Document


Wednesday Aug 07, 2013

Optimize Supplier Collaboration without Jeopardizing Intellectual Property

Innovation has always been a key driver of competitive advantage in the technology industries. The ability to leverage innovation helps companies emerge in a stronger position than competition, gaining market shares and grabbing consumers’ attention.

Now, when talking about product innovation, one also immediately thinks of protection of critical Intellectual Property (IP). How can companies encourage more open and collaborative development, and innovate everywhere, not just within the four walls of the company without putting at risk critical intellectual property?

One of the key benefits of using AutoVue within a Product Lifecycle Management system like Oracle’s Agile PLM is that the joint solution helps optimize supplier collaboration without jeopardizing intellectual property. While the Product Lifecycle Management system allows for better management of access rights and privileges, AutoVue’s streaming file technology adds an extra layer of protection, streamlining collaboration with key outsourced partners, and allowing users to securely share and effectively communicate on product information early in the process for joint execution.

What is this streaming file technology all about, you might ask? With AutoVue’s streaming file technology, native files are rendered on the server and a stream of information is sent down to the client machine on an on-demand fashion. Essentially, it offers the advantage of providing access to the full intelligence of the document without transferring the original files, with proprietary data, to the client desktop.The, original documents never leave the server, and no local temp or cache files are created in the process, ensuring that a company’s IP remains protected in your PLM vault. The “streaming file”, which is generated as part of the process the first time you access a document in AutoVue  and which contains all the information needed to display and perform queries on the document, can also be saved to disk in order to improve performance during subsequent viewing.

Renowned companies like GLOBALFOUNDRIES have adopted AutoVue and integrated it with their Agile PLM system in order to enable more open and collaborative product development without putting key intellectual property at risk. If you want to learn more, you can watch the video interview with GLOBALFOUNDRIES by clicking here. A customer success story is also available on Oracle’s website.

Thursday Aug 01, 2013

Save the date For AutoVue Enterprise Visualization at Oracle OpenWorld 2013

Planning to attend Oracle OpenWorld 2013 (September 22–26, 2013)?  If so, be sure to check out the various Enterprise Visualization activities that you can take advantage of while in San Francisco.

Enterprise Visualization Sessions:

CON8992 - Qualcomm Streamlines Its Design and Manufacturing Process with AutoVue/Agile Products. Click here for full session description.
Customer Speakers: Mary Legaspi - Staff Systems Administrator and Ravi Sankaran - Sr. Staff Systems Analyst, Qualcomm

CON8741 - Visual Information Navigator: Next-Generation Interaction Paradigm. Click here for full session description.
Speakers: Rozita Naghshin - Sr. Principal Product Manager-Visual Information Navigator and Thierry Bonfante - Senior Director Product Development, Oracle

Other Activities

 There will be an “Oracle’s AutoVue & Visual Information Navigator" pod in the exhibit hall

Come and meet Oracle’s Visualization experts at the SCM product lounge, and have exclusive 1 on 1 or group conversations with development and strategy experts.

    Check back shortly for the dates and times of these activities

Tuesday Jul 30, 2013

Webcast – Installing/Configuring AutoVue CS Deployment

On May 22nd our Support team presented a webcast titled “Installation and Configuration of AutoVue Client/Server Deployment” as part of Oracle’s Advisor Webcast series. The 40-minute training session provided an overview of the steps for installing AutoVue Client/Server Deployment, as well as post-install steps and answers to some of the issues that might arise.

For any AutoVue server Administrators and System Integrators that weren’t able to attend the live session – or who enjoyed it so much that you want to view it again – a recording is available through the My Oracle Support portal as follows:

  1. Access Oracle KM Note 1455798.1 (
  2. Click on the ‘Archived 2013’ tab
  3. Click on either the Recording or PDF link for the session titled “Installation and Configuration of AutoVue Client/Server Deployment”

Feel free to post any questions related to the webcast, as well as any suggestions for future webcasts, into the My Oracle Support AutoVue Community (

Monday Jun 17, 2013

GLOBALFOUNDRIES Accelerates Innovation while Protecting IP with AutoVue for Agile

GLOBALFOUNDRIES is a full-service semiconductor foundry with a global footprint. Launched in March 2009, the company quickly grew to be the second-largest foundry in the world, providing a unique combination of advanced technology and manufacturing to more than 160 customers. With operations in Singapore, Germany, and the United States, GLOBALFOUNDRIES is the only foundry that offers the flexibility of having secure manufacturing centers that span three continents.

We sat down with Kishan Shah, Manager of PLM Practice at GLOBALFOUNDRIES so that he can explain how Oracle AutoVue integrated with Oracle Agile PLM supports the company’s mission of “turning sand into gold” ; enabling collaborative design-for-manufacturing and fostering innovation, all while protecting critical intellectual property.

You can watch the video interview by clicking here. A customer success story is also available on Oracle’s website.

Tuesday Apr 30, 2013

Support for SolidWorks 2013 format

Quick update: For those who need to view SolidWorks 2013 assemblies/parts/drafts in AutoVue, I'm happy to note that AutoVue version 20.2.1 now supports this format via a patch that was recently released. For more details check out KM Note 1548029.1 in the My Oracle Support knowledge base.

Thursday Mar 28, 2013

Best Practices for Collecting Feedback on a document

One of AutoVue's great strengths is the wide range of markup/annotation tools that are available.   However, for the less technical user who is only being called upon to add feedback to a document, the wide range of types of markup entities can be a bit confusing.   I'd like to share some of our best practices around annotations documents - specifically focusing on collecting feedback.

 Step 1: identify a standard way to add textual comments - There are several ways users can add textual comments to a document with AutoVue's annotations - they could add a leader-line, a text entity or a note entity.  What I've found is generally most flexible is to use a Highlight or Cloud entity, grouped with a Note entity - the Highlight or Cloud identifies the area that the comment is associated with, and the Note contains the comment itself.   This has the advantage of making it clear what the context is, and allowing the entry of longer blocks of text without covering up parts of the drawing or document.    The following screenshot shows how this can look in AutoVue - and if the user hovers her mouse over the note, she can see a preview of the first part of the text of the comment.

screenshot of cloud entity with Note and Preview

 Step 2: Identify which other markup entities your 'non-technical' users are likely to need.   In some cases the cloud/note combination described above might be enough - but depending on what your users need to do, they might also need other entities - for instance, the 'Freehand' line entity could allow users to sketch what they really want to see, and the Measurement entity could allow them to indicate specific measurements on a drawing to add additional context.

Step 3: Train the users on just the markup entities you expect them to use - make it clear to them which entities should be used under which conditions and show them where to find the specific entities they need. 

Step 4: Optionally, to make it a lot easier for the users you could create a custom user interface (UI) that displays only the Markup Entities your non-technical users need, and configure your system to provide that UI for the appropriate users.   This could involve providing only a few key markup entities on the top toolbar, rather than adding new toolbars with all of the entities - something like this for example:

example toolbar with navigation and markup tools

This kind of customization can be done by creating a custom GUI file - this is documented in the AutoVue installation and configuration guide - and we'll be talking about it more in an upcoming blog post.

Let us know in the comments how your users are using annotations/markups and if this approach would help them!

Tuesday Mar 05, 2013

Tracking product-specific knowledge articles in the My Oracle Support portal

There have been a number of changes/improvements to the My Oracle Support (MOS) portal over the past year, and one that I find quite useful is the ability to easily add multiple products to the ‘Knowledge Articles’ widget in your dashboard. This allows you to keep an eye on recently created/updated articles for whichever Oracle products you’re interested in, as well as recent Alerts for those products. Here’s an outline of the steps to configure this in your MOS dashboard:

  1. Click the ‘Customize Page’ link near the top-right.
  2. Locate your ‘Knowledge Articles’ widget (if not already added, click on ‘Add Content’ to add it).
  3. In the ‘Knowledge Articles’ widget, click on the wrench icon at the top-right.
  4. Select any products for which you’d like to maintain a feed of recently created/updated articles. For example if you’d like to monitor articles for all flavors of AutoVue, type ‘autovue’ in the Products dropdown and the auto-complete will present all of the different AutoVue products to choose from.

Another nice feature is that you can have multiple ‘Knowledge Articles’ widgets in your dashboard, allowing you to track different product lines separately if preferred. Here’s a screenshot of my MOS dashboard, where I track AutoVue articles and Primavera articles in two separate widgets:

 For more tips & tricks on searching and browsing the knowledge base, click on the 'Webcasts and Recordings' link in your MOS dashboard, from which you'll find a video recording all about search and browse capabilities.


Tuesday Feb 12, 2013

Saipem Enhances Capital Projects with Advanced Document Visualization

Saipem, a large, international turnkey contractor in the oil and gas industry, focuses heavily in oil and gas-related activities in remote areas and deepwater. It is a leader in the provision of engineering, procurement, project management, and construction services with distinctive capabilities in the design and execution of large-scale offshore and onshore projects. It provides engineering, procurement, project management, and construction services to support projects in more than 100 countries.

Saipem has recently selected Oracle's AutoVue visualization solution to help streamline and improve their engineering and EPC (Engineer, Procure, Construct) processes and to deliver in-context visual information at all stages of a construction project.  

Click here to read the complete story.

Italian version.


The authors of this blog are members of the AutoVue Enterprise Visualization team at Oracle. The views expressed on this blog reflect those of the members and do not necessarily reflect the views of Oracle.


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