Tuesday May 26, 2015

Configuring Single Sign-On (SSO) for an Integrated AutoVue Environment

A common topic that our Support team receives from customers is the topic of single sign-on (SSO). Specifically, customers are interested in implementing SSO for their AutoVue environment such that users' authorization to open files from a back-end system (e.g. DMS, PLM, ERP, etc) into AutoVue is automatically handled without the user having to re-authenticate.

While the overall configuration process for SSO may be somewhat complex, the AutoVue-specific aspects are extremely straightforward, and can be summarized as follows:

  1. The user must have their web browser configured to accept cookies.
  2. The AutoVue applet must be configured to forward the correct cookies (the ones required for SSO) to the AutoVue server.

That's it. No additional SSO-specific configuration is required on the AutoVue client or server. The AutoVue server automatically includes the cookies when communicating the integration component (e.g. the VueLink, or AutoVue ISDK-based integration), and it's up to the network administrator to ensure that all components between the AutoVue server and the integration component are configured correctly to enable SSO.

For more info regarding SSO configuration and troubleshooting for AutoVue – including a particular limitation of AutoVue's SSO capabilities with regards to the 'HttpOnly' flag – please refer to KM Note 1990144.1 in the My Oracle Support portal.

Tuesday May 05, 2015

"Guided Resolution" (Interactive Troubleshooting) Flow available for AutoVue Client/Server Connection Issues

Our Oracle Support team has enabled "Guided Resolution" Flows for various products such that when you create a Service Request (SR) for a specific problem type you will see a specific set of questions that guide you through to a targeted solution.

When logging a new SR for the AutoVue Client/Server Deployment Issues -> "Client/Server Connection Issues" Problem Type on any of the following products:

  • Oracle AutoVue Office
  • Oracle AutoVue 2D Professional
  • Oracle AutoVue 3D Professional
  • Oracle AutoVue EDA Professional
  • Oracle AutoVue Electro-Mechanical Professional


the Guided Resolution will be triggered and you will see screens similar to the screens below:



You respond to the prompts to come to one or more solutions or to a Data Collection.



You can see all of the selections and the solution. You may also change the edit button to change your selection on any level.



Some options lead to Data Collection



You may give feedback on the Guided Resolution using the Give Feedback button



If for some reason you aren't able to locate the right solution there is still the Next button to log an SR as usual, but the good news is that your answers will automatically be recorded in the SR and this information will be used to help us understand your issue further and to help us improve our tool.



We hope you enjoy using these new tools and that you find your solutions faster than ever!

Thursday Apr 30, 2015

Merging the Desktop and Mobile Metaphors

I am somewhat ashamed to admit that my cellphone is almost two years old - in the tech world that's almost as bad as still using smoke signals to communicate.  Despite that, my cellphone (a Samsung Galaxy S4 for those keeping score) is more powerful than (and has a much higher resolution display than) most of the computing devices I've used through-out my professional career.  That makes it perhaps unsurprising that Microsoft announced yesterday  Continuum - their intention to bring together the desktop and mobile 'metaphors' into a single device.   

The idea is simple (and was in fact also proposed by Ubuntu as part of their 'Ubuntu Touch' solution back in 2013) - your phone becomes your only computing device.  If you are sitting at a desk you connect it to a keyboard/mouse/display or perhaps a laptop-like keyboard/trackpad/display clamshell, and you get get your familiar 'desktop' metaphor, but when you disconnect and use the cellphone by itself you get the same data, files, etc - but with a UI that makes sense on a 5" screen, rather than a 20" screen.

What does this mean for enterprise visualization?  Instead of providing separate environments for phones, tablets and desktop/laptops, enterprise visualization systems will be able to provide solutions that morph from a phone UI - suitable for taking a photo of a problem found while onsite for instance - to a tablet UI - suitable for reviewing a change request while on the train - to a desktop UI - suitable for doing detailed design reviews, measurements, etc.   

There will be huge advantages to being able to carry your entire computing environment around in your pocket - the photo you took of a problem while onsite will be right there when you are sitting at your desk creating a detailed change request, and the notes you took during a design meeting yesterday will be right there if you want to refer to them while on the train.  

Of course, you may also be able to use Microsoft's Hololens to see a full-on 'holographic' display of the data off your cell phone while on the train - but that is starting to sound like it comes straight out of a sci-fi novel...

Monday Apr 20, 2015

Real-Time Collaboration With AutoVue

I have been working with AutoVue for more than 15 years now and when I first started talking to customers, way back when, about what features they would like to see added to AutoVue many said they would like to be able to share what they see on their screen when using AutoVue with others.

I remember one person I met at a trade show telling me this feature alone would save him the time and expense of a monthly trip to Texas from his New York office to review CAD files with his people there. For him and others like him, who needed to share their data in real time, we came up with AutoVue’s Real-Time Collaboration tool or RTC. This has been a part of AutoVue for a number of years now and, in my opinion, I think it is still under-utilized by our customers, and that is a shame because RTC can help organizations to connect everyone securely via the web, be it employees, partners, suppliers or customers, they can communicate as if they were in the same room, even if they are located on the other side of the world. They can  share ideas, inspect and markup documents, assign action items, and resolve design issues, all in real-time. Because of this, users can streamline communication, drive innovation, and expedite document and design reviews throughout the product or asset lifecycle without ever setting foot in the same room. Exactly what that gentleman from New York was looking for all those years ago.

AUTOVUE REAL-TIME COLLABORATION FEATURES:

• Simultaneous viewing and markup of documents via the web
• Identify contributors feedback with color-coded markups and chat
• Create an audit trail and capture session information
• Investigate areas of a document privately during a session using Unlock View
• Show Tracker Window allows unlocked participants to track the common view in a separate
• Pause sessions and resume them at a later time

Here are 2 users that can be thousands of miles apart but they can see the same information on their
screen and see each other’s comments, in real time, and of course everything is saved for future reference