Monday Oct 05, 2015

AutoVue Support for Unigraphics NX9 and NX10

The current AutoVue 20.2.3 does not support Unigraphics versions NX9 and NX10. The following versions are supported as per the Oracle AutoVue Supported File Formats document : NX8, NX7.5, NX7, NX6, NX5, NX4 and NX3. See page 5 on:

The current workaround is to export Unigraphics NX9 or NX10 files to JT format, then view the JT files in AutoVue, for more details about this option check knowledge Note 1583463.1. Support for Unigraphics NX9 and NX10 is planned in the next AutoVue release 21.0.0 as mentioned in the following knowledge article Note 1917628.1

Tuesday Sep 22, 2015

Controlling Headers, Footers and Watermarks when Printing

Hi all,

We've had a few requests for this via support recently, so I thought it would be useful to share here how you can control the appearance of headers, footers and watermarks for AutoVue users when they print.

As a refresher - AutoVue allows the addition of headers, footers and/or watermarks when printing, and each of these can include attributes from the repository where the files are stored, such as approval status, when it was last modified, etc.

Under normal conditions, the user can set each of these interactively when printing a document.

However, there are INI options that can be set server-wide to provide defaults for each of these, *and* the user can be disallowed from changing these settings in cases where every document that is printed must have standard information added to them.

More information about the INI options to set up headers, footers and watermarks can be found in sections 9.8 and 9.9 of the Viewing/Configuration Guide (the 20.2.3 version can be found here: )

The key is that after you have set up the headers, footers and watermarks to contain the information you want them to, you can add "DISABLEWATERMARKS=1" and/or "DISABLEHEADERS=1" to the "[PRINTOPTIONS]" section of the allusers.ini file.

Note that 'DISABLEHEADERS' actually disables both headers and footers.

Happy Printing!

Wednesday Sep 02, 2015

AutoVue SolidWorks 2015 Support

As you may already know, out of the box AutoVue 20.2.3 does not support SolidWorks 2015 files. Which means that when trying to open 2D/3D SolidWorks 2015 files with AutoVue you will see a message stating "Unsupported File Format". The good news is that it is now possible to view SolidWorks 2015 2D files with AutoVue 20.2.3 after installing Patch 21070154. You can refer to Note 2025535.1 for more details. Unfortunately no patch could be made to support SolidWorks 3D in AutoVue 20.2.3 but the good news is that we are targeting support for the 3D format in our next release of AutoVue version 21.0.0.

Thursday Aug 20, 2015

Save the date for the Oracle Modern Supply Chain Experience 2016 (formerly Oracle Value Chain Summit)

The Modern Supply Chain Experience, is the event where you can learn about all things supply chain—strategy, best practices, the latest trends and products including new cloud offerings, your organization’s path to the supply chain cloud, social capabilities, mobile applications, and analytics. At this event, you’ll receive the information and expert advice to help you transform and modernize your supply chain.

The event will be held January 25-27, 2016 in San Jose, CA at the San Jose Convention Center

More details will be coming shortly.  To be the first in-the-know, sign up here to get notified by email when registration opens

Wednesday Aug 05, 2015

INSO Increases Healthcare Support Service Quality and Efficiency at San Giuseppe Hospital with AutoVue 2D Professional

INSO sistemi per le infrastrutture sociali S.p.A. is a leading international general contractor that provides engineering, construction, and related services to the healthcare, manufacturing, and service sectors. The organization delivers complex projects—such as hospitals or industrial and commercial buildings—from planning through construction and maintenance.

Having contributed significantly to the Italian healthcare network for more than 20 years, INSO was contracted to extend and restructure San Giuseppe Hospital in Empoli, a project that encompassed 42,000 square meters of building space and included the addition of 398 new hospital beds, medical equipment and furniture, as well as a sterilization station. In addition, INSO manages all maintenance, cleaning and laundry services, and catering, for San Giuseppe Hospital in Empoli, both with in-group resources as well as in partnership with external providers – such as Blue System Srl.

INSO wanted to ensure high quality hospital support services in the San Giuse Hospital of Empoli to reduce their impact on the hospital’s core business—patient care. With this in mind, they integrated Oracle’s AutoVue 2D Professional with Oracle WebCenter Portal, creating an easy-to-navigate 2D map of the entire hospital, where users can drill down into each ward to determine status of various supplies—such as fresh laundry and sterile gloves—and ensure timely replacements. Through the combined usage of Oracle’s Webcenter Portal and AutoVue, they managed to reduce the number of service requests from San Giuseppe Hospital staff—such as hospital laundry and catering services—by 40% by clarifying questions upfront with Oracle AutoVue 2D Professional ability to capture audit trail of decisions, changes, and approvals for compliance.

Click here to read more about INSO’s success story. 

Tuesday Jul 28, 2015

Diagnosing File Display Issues in AutoVue

File display issues are one of the most common issues that an AutoVue user may be faced with. With the wide array of file formats that AutoVue supports, and the large differences between the formats and their features, there are many different types of display issues that may occur.

It is important to be able to efficiently diagnose file display issues to determine the root cause. Is the issue related to the user's AutoVue configuration, to the files themselves, or is it potentially a limitation within AutoVue?

Common examples of file display issues include, Blank display (either fully blank or partially missing), incorrect display (position, rotation, colors, views, hatching, sizing, etc.), "Unsupported File Format" error message, incorrect display of text/fonts and incorrect display of LineStyles.

There are several key steps that you can take to quickly diagnose file display issues, for example verifying that the file format that you are trying to view is supported by AutoVue and ensuring that your file format is supported by the version of AutoVue that is being used. These quick troubleshooting tips and others are explained in details in following knowledge article Note 789417.1 in My Oracle Support. 

Tuesday Jul 14, 2015

Model Based Enterprise - An Introduction

I've seen more discussion lately about Model Based Enterprise (MBE) and Model Based Design, and I thought it might be useful to talk a little bit here about what it is.  I'm going to start out with an overview of what MBE is today, and we'll talk about the role AutoVue plays in a future post.

 Traditionally a lot of organizations have used 2D drawings to define the formal requirements of their products, and to drive communication with suppliers and partners - even when the design processes were done in 3d.    A lot of internal processes such as manufacturing and maintenance were also driven from 2D drawings.    This required engineers to develop both 2D drawings and 3D models for their products, which is complicated, and increases the cost pretty substantially.

 Model Based Enterprise is the idea of driving all of these processes and communication directly from the 3D models.   This seems like a pretty great idea, so perhaps the question is: why isn't everyone doing it already?   There are a number of challenges to this however - the first is ensuring that all of the information people need can really be captured in the 3D models in a way that it can be shared internally.   In many orgs the manufacturing and maintenance people are pretty used to getting what they need as 2d drawings printed on paper - transitioning to providing them with a 3D model in digital form, and training them on how to use that, can be quite expensive.

 There are a few general approaches to MBE - one common approach is to pick a relatively rich 3D CAD format such as Creo, and use the native CAD data as the model that is the basis for everything.   Another approach is to go with a neutral format that can maintain both the 3D model and all associated data, such as JT or 3D PDF.

 In both cases, it's critical to provide a simple, easy to use way to let everyone in the organization get access to the 3D data that they need - which is where AutoVue comes into the picture...  But we'll talk more about that the future.

For more information on MBE - check out

Thursday Jun 25, 2015

Printing with AutoVue Client/Server Deployment and Java JRE 8u25 and up

As you may already know AutoVue Client/Server Deployment as well as AutoVue for Agile PLM uses Java JRE on the client side in order to bring up the AutoVue client applet which is used to open files. In the latest release of AutoVue we certify Java SE 8 and higher (both 32-bit and 64-bit). We try to be as up to date as possible because we understand the importance of keeping up with all the changes on the functionality and the security side which comes with every new Java JRE release. Now when using Java SE 8u25 and up you may start seeing problems when trying to perform a print using AutoVue. The modify printer button is inactive and can’t be clicked on making it impossible to change the printer selection. This issue is a known compatibility issue between AutoVue and Java printing introduced in newer Java JRE releases. To find a solution to this printing problem please refer to Note 1939630.1 in My Oracle Support.

Tuesday Jun 16, 2015

Save the date For Oracle OpenWorld 2015

This year Oracle OpenWorld will be held October 25–29, 2015 in San Francisco

Choose from more than 2,500 sessions, tailor your schedule to get exactly the information you need. In addition to sessions, check out hundreds of Oracle partners, Oracle technology demos run by the experts who helped build the products, and get hands-on in labs where we can dig into the details.

Check back soon for more details

View sessions
Register now to receive Early Bird prices  (Until August 16)

Tuesday May 26, 2015

Configuring Single Sign-On (SSO) for an Integrated AutoVue Environment

A common topic that our Support team receives from customers is the topic of single sign-on (SSO). Specifically, customers are interested in implementing SSO for their AutoVue environment such that users' authorization to open files from a back-end system (e.g. DMS, PLM, ERP, etc) into AutoVue is automatically handled without the user having to re-authenticate.

While the overall configuration process for SSO may be somewhat complex, the AutoVue-specific aspects are extremely straightforward, and can be summarized as follows:

  1. The user must have their web browser configured to accept cookies.
  2. The AutoVue applet must be configured to forward the correct cookies (the ones required for SSO) to the AutoVue server.

That's it. No additional SSO-specific configuration is required on the AutoVue client or server. The AutoVue server automatically includes the cookies when communicating the integration component (e.g. the VueLink, or AutoVue ISDK-based integration), and it's up to the network administrator to ensure that all components between the AutoVue server and the integration component are configured correctly to enable SSO.

For more info regarding SSO configuration and troubleshooting for AutoVue – including a particular limitation of AutoVue's SSO capabilities with regards to the 'HttpOnly' flag – please refer to KM Note 1990144.1 in the My Oracle Support portal.

Tuesday May 05, 2015

"Guided Resolution" (Interactive Troubleshooting) Flow available for AutoVue Client/Server Connection Issues

Our Oracle Support team has enabled "Guided Resolution" Flows for various products such that when you create a Service Request (SR) for a specific problem type you will see a specific set of questions that guide you through to a targeted solution.

When logging a new SR for the AutoVue Client/Server Deployment Issues -> "Client/Server Connection Issues" Problem Type on any of the following products:

  • Oracle AutoVue Office
  • Oracle AutoVue 2D Professional
  • Oracle AutoVue 3D Professional
  • Oracle AutoVue EDA Professional
  • Oracle AutoVue Electro-Mechanical Professional

the Guided Resolution will be triggered and you will see screens similar to the screens below:

You respond to the prompts to come to one or more solutions or to a Data Collection.

You can see all of the selections and the solution. You may also change the edit button to change your selection on any level.

Some options lead to Data Collection

You may give feedback on the Guided Resolution using the Give Feedback button

If for some reason you aren't able to locate the right solution there is still the Next button to log an SR as usual, but the good news is that your answers will automatically be recorded in the SR and this information will be used to help us understand your issue further and to help us improve our tool.

We hope you enjoy using these new tools and that you find your solutions faster than ever!

Thursday Apr 30, 2015

Merging the Desktop and Mobile Metaphors

I am somewhat ashamed to admit that my cellphone is almost two years old - in the tech world that's almost as bad as still using smoke signals to communicate.  Despite that, my cellphone (a Samsung Galaxy S4 for those keeping score) is more powerful than (and has a much higher resolution display than) most of the computing devices I've used through-out my professional career.  That makes it perhaps unsurprising that Microsoft announced yesterday  Continuum - their intention to bring together the desktop and mobile 'metaphors' into a single device.   

The idea is simple (and was in fact also proposed by Ubuntu as part of their 'Ubuntu Touch' solution back in 2013) - your phone becomes your only computing device.  If you are sitting at a desk you connect it to a keyboard/mouse/display or perhaps a laptop-like keyboard/trackpad/display clamshell, and you get get your familiar 'desktop' metaphor, but when you disconnect and use the cellphone by itself you get the same data, files, etc - but with a UI that makes sense on a 5" screen, rather than a 20" screen.

What does this mean for enterprise visualization?  Instead of providing separate environments for phones, tablets and desktop/laptops, enterprise visualization systems will be able to provide solutions that morph from a phone UI - suitable for taking a photo of a problem found while onsite for instance - to a tablet UI - suitable for reviewing a change request while on the train - to a desktop UI - suitable for doing detailed design reviews, measurements, etc.   

There will be huge advantages to being able to carry your entire computing environment around in your pocket - the photo you took of a problem while onsite will be right there when you are sitting at your desk creating a detailed change request, and the notes you took during a design meeting yesterday will be right there if you want to refer to them while on the train.  

Of course, you may also be able to use Microsoft's Hololens to see a full-on 'holographic' display of the data off your cell phone while on the train - but that is starting to sound like it comes straight out of a sci-fi novel...

Monday Apr 20, 2015

Real-Time Collaboration With AutoVue

I have been working with AutoVue for more than 15 years now and when I first started talking to customers, way back when, about what features they would like to see added to AutoVue many said they would like to be able to share what they see on their screen when using AutoVue with others.

I remember one person I met at a trade show telling me this feature alone would save him the time and expense of a monthly trip to Texas from his New York office to review CAD files with his people there. For him and others like him, who needed to share their data in real time, we came up with AutoVue’s Real-Time Collaboration tool or RTC. This has been a part of AutoVue for a number of years now and, in my opinion, I think it is still under-utilized by our customers, and that is a shame because RTC can help organizations to connect everyone securely via the web, be it employees, partners, suppliers or customers, they can communicate as if they were in the same room, even if they are located on the other side of the world. They can  share ideas, inspect and markup documents, assign action items, and resolve design issues, all in real-time. Because of this, users can streamline communication, drive innovation, and expedite document and design reviews throughout the product or asset lifecycle without ever setting foot in the same room. Exactly what that gentleman from New York was looking for all those years ago.


• Simultaneous viewing and markup of documents via the web
• Identify contributors feedback with color-coded markups and chat
• Create an audit trail and capture session information
• Investigate areas of a document privately during a session using Unlock View
• Show Tracker Window allows unlocked participants to track the common view in a separate
• Pause sessions and resume them at a later time

Here are 2 users that can be thousands of miles apart but they can see the same information on their
screen and see each other’s comments, in real time, and of course everything is saved for future reference