The University of Adelaide has piloted a chatbot to handle the tsunami of enquiries that come at the end of the academic year from prospective students regarding ATAR bonus points.
The Oracle, cloud-based bot – implemented by Rubicon Red – was trialled late last year and led to significant reduction in telephone calls to the university’s six-person admissions team.
A student’s ATAR (Australian Tertiary Admissions Rank) is a score between zero and 99.95 that tells you where you rank in your year group. It is based on their HSC results with different weighting given to various subjects, and the figure is a percentile position relative to all the other students in their year.
Universities set a minimum ATAR value for each course. Students may be eligible for adjustment (or bonus) ATAR points.
There could be adjustment points added to the ATAR scores of students that do well in HSC subjects relevant to their desired university course; if their school is in the vicinity of the university or a regional area; or if they have been affected by disrupted schooling, financial hardship, illness, disability, refugee status or socio-economic disadvantage. Read the complete article here.
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