Oracle rolled out a major update for its voice assistant this week. The Oracle Digital Assistant now includes native multilingual natural language understanding and customizable vocabulary. The updates may help Oracle stand out as a voice-enabled enterprise service as new rivals appear.
The Oracle Digital Assistant has been around since 2016. At first purely a chatbot, Oracle added voice capability to the assistant last autumn. Vocal communications opened up new dimensions of interaction for Oracle’s clients to connect with sales and other software, streamlining a lot of administrative duties along the way. Now, that communication can be run in a variety of languages using the native multilingual NLU feature. The AI can be taught with data in a client’s native language and respond in whatever language best suits the client at that time. That means there’s no longer a need for a company using Oracle’s software to translate everything into English and back again to be able to use the voice assistant. Oracle also integrated its own software architecture into the learning models to improve the performance of the AI when it comes to differentiating and understanding sentences that may seem similar, or that use metaphor, intuiting what it is being asked using context. Read the complete article here.
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