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Oracle Digital Assistant unifies use of enterprise chatbots by Robert Sheldon

Juergen Kress
PaaS Partner Adoption


Oracle Digital Assistant is a cloud service that offers what Oracle describes as the next generation of enterprise chatbots. Launched in October 2018, it provides a platform for building and deploying AI-enhanced digital assistants to help end users work more productively when using Oracle applications.

The service is built on the Oracle Cloud Infrastructure, Oracle's IaaS technology. As with its other cloud services, Oracle manages the platform components in addition to patches, backups and other administrative functions. This allows customers to focus on using the tools included with the platform to develop, implement, maintain, monitor and analyze digital assistants that can orchestrate access to multiple chatbots with different duties.

Also sometimes referred to as ODA, Oracle Digital Assistant is an updated version of what was originally known as Oracle Intelligent Bots. Oracle has incorporated AI into the platform to provide natural language processing capabilities that enable end users to engage with conversational interfaces. As a result, chatbot developers can build Oracle bots that are able to understand context, derive intent and proactively automate routine tasks. Read the complete article here.


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