A very popular use case for chatbots is the integration of the chat window into a website or web application. However, a challenge with this setup is when the...
A very popular use case for chatbots is the integration of the chat window into a website or web application. However, a challenge with this setup is when the user abandons a chat conversation by closing the browser window. In this case, Oracle Digital Assistant stops the Web Channel conversation after a predefined period of time, which usually is not within seconds but mostly within the 10s of minutes. However, what if the user was interacting with a human agent through the...
A very popular use case for chatbots is the integration of the chat window into a website or web application. However, a challenge with this setup is when the user abandons a chat conversation by...
Digital assistants like Siri, Alexa & Co control your smart home: switch on lights, control heating and more. But can you do the same using Oracle Digital...
Digital assistants like Siri, Alexa & Co control your smart home: switch on lights, control heating and more. But can you do the same using Oracle Digital Assistant (ODA)? Or is Oracle Digital Assistant just an intelligent front end for integrating enterprise backend systems? The answer to both questions is a big and bold yes. It is the part where IFTTT (if-this-then-that) comes into play. IFTT provides a software platform that connects apps, devices, and services from...
Digital assistants like Siri, Alexa & Co control your smart home: switch on lights, control heating and more. But can you do the same using Oracle Digital Assistant (ODA)? Or is Oracle...
Skills in Oracle Digital Assistant can have custom parameters defined that you can either use to achieve consistent configuration for entities and components in...
Skills in Oracle Digital Assistant can have custom parameters defined that you can either use to achieve consistent configuration for entities and components in the skill, or to provide controls for digital assistant bot designers to "harmonize" the behavior of different skills. Especially skills developed by different teams may not follow the same look and feel or may not adapt the same to constraints applied by messengers. If you are a digital assistant developer today,...
Skills in Oracle Digital Assistant can have custom parameters defined that you can either use to achieve consistent configuration for entities and components in the skill, or to provide controls for...
Changes that must be made when migrating chatbots that were built on versions prior to 19.1.3. · Oracle Digital Assistant 19.1.3 introduces significant new...
Changes that must be made when migrating chatbots that were built on versions prior to 19.1.3. · Oracle Digital Assistant 19.1.3 introduces significant new capabilities including · Support for additional messaging channels (Microsoft Teams, Cortana, Skype and Slack) · Service Cloud agent handoff enhancements · WebView component self-hosting · Improvements to system intents and conversational routing · New Digital Assistant Insights · Component diagnostics and data management...
Changes that must be made when migrating chatbots that were built on versions prior to 19.1.3. · Oracle Digital Assistant 19.1.3 introduces significant new capabilities including · Support...
The power of a conversational interface, such as Oracle Digital Assistant, lies in the ability for a user to communicate using natural language using phrases...
The power of a conversational interface, such as Oracle Digital Assistant, lies in the ability for a user to communicate using natural language using phrases and terms with which they are familiar and comfortable. So, rather than a user interaction being railroaded by the implementation of an IT system, the Nirvana is a naturally flowing conversation. However, the freedom of an open and loosely structured interface such as spoken and written language may exponentially add to...
The power of a conversational interface, such as Oracle Digital Assistant, lies in the ability for a user to communicate using natural language using phrases and terms with which they are familiar and...
This test framework has 2 parts : bot-webhook-server bot-test-framework bot-webhook-server This is a webhook server based on @oracle/bots-node-sdk, sits between...
This test framework has 2 parts : bot-webhook-server bot-test-framework bot-webhook-server This is a webhook server based on @oracle/bots-node-sdk, sits between ODA and bot-test-framework. Update "service.js" to provide the Webhook channel (url and secret) information. You can get this info from the Oracle Digital Assistant console, from Channel configuration. Deploy this module in Application Container Cloud Service (ACCS) or run this with "ngrok" NOTE : Keep the session...
This test framework has 2 parts : bot-webhook-server bot-test-framework bot-webhook-server This is a webhook server based on @oracle/bots-node-sdk, sits between ODA and bot-test-framework. Update...
In this post I am going to continue the story of implementing a conversational UI for FlexDeploy on top of Oracle Digital Assistant and Fn Project. Today I am...
In this post I am going to continue the story of implementing a conversational UI for FlexDeploy on top of Oracle Digital Assistant and Fn Project. Today I am going to move the serverless API working around my chatbot to the cloud, so the entire solution is working in the cloud. The API is implemented as a set of Fn functions collected into an Fn application. The beauty of Fn is that it's just a bunch of Docker containers that can equally run on your laptop on your local...
In this post I am going to continue the story of implementing a conversational UI for FlexDeploy on top of Oracle Digital Assistant and Fn Project. Today I am going to move the serverless API...
Dear Developer Partner Community, The first hands-on Chatbot trainings are available for SaaS partners. You will learn how to innovate a CX, HCM or ERP...
Dear Developer Partner Community, The first hands-on Chatbot trainings are available for SaaS partners. You will learn how to innovate a CX, HCM or ERP application with Oracle Digital Assistant. As a workshop follow up we commend to take the Oracle Cloud Platform Digital Assistant 2019 Associate (1Z0-1071) exam. Certified partners are drive customer success. For details please visit the registration page here. The latest Oracle Digital Assistant release includes many new...
Dear Developer Partner Community, The first hands-on Chatbot trainings are available for SaaS partners. You will learn how to innovate a CX, HCM or ERP application with Oracle Digital Assistant. As a...
Were your company’s Black Friday and Cyber Monday sales events a success? Could they have been more profitable? What if during these peak sales times you could...
Were your company’s Black Friday and Cyber Monday sales events a success? Could they have been more profitable? What if during these peak sales times you could contain your costs? The Oracle Digital Assistant for Service Cloud can do just that by deflecting 20% or more of customer service calls, reducing hold times and therefore the chance of losing customers, and decreasing the amount of service staff you have to hire. Interested? Join us for a webinar to learn more....
Were your company’s Black Friday and Cyber Monday sales events a success? Could they have been more profitable? What if during these peak sales times you could contain your costs? The Oracle...
