In a typical chat conversation, users initiate the conversation by typing a message similar to shown below, assuming the receiving bot has an intent defined so it responds to the request.
I would like to make a complaint
The bot replies with a text message or rich UI response (e.g. card layouts or a list) that then is understood by the web client and rendered for the user to make a selection or type a next message.
A problem reported by users is that the chat window initially is empty leaving the bot users stunning of how to start a conversation. So ideally, the chat windows open with the Oracle Digital Assistant bot to welcome a user with a clear message or menu to choose from.
This article explains how to initiate a bot conversation with Oracle Digital Assistant upon launching the web messenger widget on a website or in a web application. Read the complete article here.
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