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Initiating bot conversations from the Oracle Digital Assistant Client SDK for JavaScript web messenger widget on startup by Frank Nimphius

Juergen Kress
PaaS Partner Adoption


The Oracle Digital Assistant Client SDK[1] for JavaScript provides functionality to communicate with a Oracle Digital Assistant from the web. Part of the Client SDK for JavaScript functionality is a JavaScript based web widget that can be added to your web applications or web sites to launch a message window.

In a typical chat conversation, users initiate the conversation by typing a message similar to shown below, assuming the receiving bot has an intent defined so it responds to the request.

I would like to make a complaint

The bot replies with a text message or rich UI response (e.g. card layouts or a list) that then is understood by the web client and rendered for the user to make a selection or type a next message.

A problem reported by users is that the chat window initially is empty  leaving the bot users stunning of how to start a conversation. So ideally, the chat windows open with the Oracle Digital Assistant bot to welcome a user with a clear message or menu to choose from.

This article explains how to initiate a bot conversation with Oracle Digital Assistant upon launching the web messenger widget on a website or in a web application. Read the complete article here.


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