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Implementing Varying Bot Responses Based on Intent Confidence by Grant Ronald

Juergen Kress
PaaS Partner Adoption


In a digital assistant skill the intent component returns confidence score when resolving the user input.  Typically this is measured against a threshold to decide if the skill understands the user utterance or not. However there is a great conversational technique for when an intent is above the threshold but you choose to vary the response based on the confidence score.

This article explains how to implement varying bot responses based on intent confidence. A sample skill is provided for download as a starting point for using this practice in your own Oracle Digital Assistant implementations. Read the complete article here.


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