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How To Implement a textReceived Action Transition Behavior in QnA by Frank Nimphius

Jürgen Kress
PaaS Partner Adoption


"textReceived" is an action transition that exist on many Oracle Digital Assistant select components and that is followed when users enter free text instead of selecting a value from a choice.

For example, in a retail bot, if the user is prompted to select the size of a shirt to buy and the user instead types "I like to buy a pair of shorts", then the textReceived action would allow the bot designer to stop the current conversation flow and navigate to a System.Intent component state to discover the new intent and extract the new entity information.

To implement this on a component (e.g. System.CommonResponse, System.List) supporting the textReceived action transition, you use the following component configuration in the dialog flow. Read the complete article here.


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