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How To Implement a textReceived Action Transition Behavior in QnA by Frank Nimphius

Juergen Kress
PaaS Partner Adoption

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"textReceived" is an action transition that exist on many Oracle Digital Assistant select components and that is followed when users enter free text instead of selecting a value from a choice.

For example, in a retail bot, if the user is prompted to select the size of a shirt to buy and the user instead types "I like to buy a pair of shorts", then the textReceived action would allow the bot designer to stop the current conversation flow and navigate to a System.Intent component state to discover the new intent and extract the new entity information.

To implement this on a component (e.g. System.CommonResponse, System.List) supporting the textReceived action transition, you use the following component configuration in the dialog flow. Read the complete article here.

 

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