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ECHO achieves 70% call deflection with a Chatbot for Customer Service – Fishbowl Oracle Webcast September 15th 2021

Juergen Kress
PaaS Partner Adoption

Fishbowl ECHO Webcast September 2021

Conversational AI helps ECHO achieve 400% ROI

ECHO Incorporated is a worldwide leader in the manufacturing of professional-grade, high-performance outdoor power equipment for commercial and homeowner use. ECHO products can be found at independent dealers and Home Depot stores in the U.S., Canada, Mexico, and Puerto Rico.

To improve customer satisfaction, ECHO worked with Fishbowl Solutions to implement the Oracle Bot and integrate it with Service Cloud. ECHO’s digital assistant is available from their website home page, making it easy to ask questions about tool repair, parts ordering and warranty information. In a little over 2 months since going live with Digital Assistant, the Oracle bot has helped ECHO realize 70% call deflection rate – answering customers’ questions instead of a live agent.

Schedule: Wednesday, September 15, 2021 1:00 p.m. – 1:45 p.m. EST

For details please visit the registration page here.

 

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