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Developer Partner Community

Digital Assistant for CX Partner Boot Camp on-demand

Juergen Kress
PaaS Partner Adoption

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Innovate RightNow with Chatbots based on Digital Assistant.

Enhance customer experiences while improving help desk efficiency with a digital assistant that offers prebuilt integration with Oracle Service Cloud for a seamless chabot-to-agent exchange. The open, cloud-based platform also makes it easy to integrate other call-center apps. Oracle Product Management is pleased to invite Oracle Service Cloud Partners to attend the on-demand hands-on workshop on how to extend RightNow applications with Chatbots:

1. Digital Assistant Overview

2. Digital Assistant Introductory Lab Overview

3. Digital Assistant and Service Cloud Live Agent Integration Overview

4. Service Cloud Live Agent Integration Lab

5. Digital Assistant and Knowledge Foundation Integration Overview

6. NEW! Digital Assistant Templates for Service Cloud

7. Knowledge Foundation Lab and Closing

 

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Technorati Tags: PaaS,Cloud,Middleware Update,WebLogic, WebLogic

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