Chatbots are a new channel opening up for customers (and potentially employees) to interact with companies and/or government organizations. Since only ‘text’ is available for interacting with the user, the quality of the conversation is key. As discussed in the last blog titled: How can Chatbots meet expectations? Introducing the Bot Maturity Model , Artificial Intelligence & Language Processing capabilities are crucial in the conversation with the customer.
In this blog, we will discuss the Intelligence area and what can be expected from intelligence when related to maturity levels.
What does intelligence mean in context to Chatbots?
To put it simply, a Chatbot is expected to behave as closely to a human interaction as possible. This behavior relates to quite a few communication skills, E.g: we want the Chatbot to:
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