Oracle Product Management is pleased to invite Oracle SaaS Partners to attend the 2-day hands-on workshop on how to extend SaaS applications with Chatbots....
Oracle Product Management is pleased to invite Oracle SaaS Partners to attend the 2-day hands-on workshop on how to extend SaaS applications with Chatbots. Oracle Digital Assistant innovates HCM, CX and Service Cloud solutions. This Invite-Only hands-on workshop will be delivered at No-Fee to Partners. It will consist of presentations, demos, and hands-on labs. Chatbots have quickly become a critical platform for interacting with users, customers, and prospects. Organizations...
Oracle Product Management is pleased to invite Oracle SaaS Partners to attend the 2-day hands-on workshop on how to extend SaaS applications with Chatbots. Oracle Digital Assistant innovates HCM, CX...
Join the Accenture Oracle team for a webcast on October 21st 2020 15:00 CET. Oracle Digital Assistant innovates HCM, CX and ERP solutions Chatbots have quickly...
Join the Accenture Oracle team for a webcast on October 21st 2020 15:00 CET. Oracle Digital Assistant innovates HCM, CX and ERP solutions Chatbots have quickly become a critical platform for interacting with users, customers, and prospects. Organizations can now engage customers and employees in a proactive, personalized way, at scale across web, mobile, and messaging platforms. Hear from Debra Lilley, Oracle HCM Practice Lead Europe for Accenture and Oracle ACE Director,...
Join the Accenture Oracle team for a webcast on October 21st 2020 15:00 CET. Oracle Digital Assistant innovates HCM, CX and ERP solutions Chatbots have quickly become a critical platform...
Connectors in Oracle Digital Assistant ensure that the bot response is rendered best for different messengers. The foundation of this rendering is the...
Connectors in Oracle Digital Assistant ensure that the bot response is rendered best for different messengers. The foundation of this rendering is the conversation message model (CMM) that is the metadata used by Oracle Digital Assistant built-in components to define the bot user interface. The metadata is then transformed by connectors to the format expected by messengers like Facebook, Slack, MS Teams and many more. Custom components integrate with CMM through the...
Connectors in Oracle Digital Assistant ensure that the bot response is rendered best for different messengers. The foundation of this rendering is the conversation message model (CMM) that is the...
This project allows ODA (19.1.3 and above) to handover a user chat to a third party Agent Handover system other than Oracle Service Cloud. Project is shipped...
This project allows ODA (19.1.3 and above) to handover a user chat to a third party Agent Handover system other than Oracle Service Cloud. Project is shipped with mock agent server 'with no UI' that prints out user messages to console. Also a sample implementation to hand over chat to "Oracle Engagement Cloud (19A or above)". Features This project extends ODA out of the box features integrating with Oracle Service Cloud to different agent systems, so you will still use the...
This project allows ODA (19.1.3 and above) to handover a user chat to a third party Agent Handover system other than Oracle Service Cloud. Project is shipped with mock agent server 'with no UI'...
Users fail because designs fail. Conversational design skills are an important asset for any bot developer, regardless of the development platform used. With...
Users fail because designs fail. Conversational design skills are an important asset for any bot developer, regardless of the development platform used. With chatbots you always build for two types of users: 1. new users that use a bot for the first time 2. expert users that did use the bot before This article explains a solution that allows experienced users to skip a dialog in a bot-user interaction Problem Statement Consider a simple question, asking a user if they have a...
Users fail because designs fail. Conversational design skills are an important asset for any bot developer, regardless of the development platform used. With chatbots you always build for two types of...
How were your Black Friday and Cyber Monday sales events? Could they have been better? Would better customer service in person, over the phone, and online lead...
How were your Black Friday and Cyber Monday sales events? Could they have been better? Would better customer service in person, over the phone, and online lead to more sales, more differentiation, and ensured brand loyalty? Afterall, without consistent customer service experiences across channels, 44% of customers will take their business elsewhere. Don’t let this happen to your organization. Watch this on-demand webinar and demo to see how digital assistants (chatbots)...
How were your Black Friday and Cyber Monday sales events? Could they have been better? Would better customer service in person, over the phone, and online lead to more sales, more differentiation,...
The University of Adelaide plans to achieve substantial growth in its student population within five years, and one of the teams responsible for achieving this...
The University of Adelaide plans to achieve substantial growth in its student population within five years, and one of the teams responsible for achieving this very aggressive goal has a new staff member this year: a chatbot. It helps answer the critical question, “Am I eligible to attend the university?” Catherine Cherry, the school’s director of prospect management, is putting innovative technologies to work to help meet that goal. The University of Adelaide uses a chatbot...
The University of Adelaide plans to achieve substantial growth in its student population within five years, and one of the teams responsible for achieving this very aggressive goal has a new...
Oracle Digital Assistant analyzes user messages to identify intents and to extract information. This article explains 4 options you can use to find and extract...
Oracle Digital Assistant analyzes user messages to identify intents and to extract information. This article explains 4 options you can use to find and extract information from user messages sent to skills in Digital Assistant. Option 1: System.Intent component The system intent component usually is one of the first components in a dialog flow. It passes the incoming user message to the NLP model for it to identify the user intent and to extract values for configured...
Oracle Digital Assistant analyzes user messages to identify intents and to extract information. This article explains 4 options you can use to find and extract information from user messages sent...
