How were your Black Friday and Cyber Monday sales events? Could they have been better? Would better customer service in person, over the phone, and online lead...
How were your Black Friday and Cyber Monday sales events? Could they have been better? Would better customer service in person, over the phone, and online lead to more sales, more differentiation, and ensured brand loyalty? Afterall, without consistent customer service experiences across channels, 44% of customers will take their business elsewhere. Don’t let this happen to your organization. Watch this on-demand webinar and demo to see how digital assistants (chatbots)...
How were your Black Friday and Cyber Monday sales events? Could they have been better? Would better customer service in person, over the phone, and online lead to more sales, more differentiation,...
The University of Adelaide plans to achieve substantial growth in its student population within five years, and one of the teams responsible for achieving this...
The University of Adelaide plans to achieve substantial growth in its student population within five years, and one of the teams responsible for achieving this very aggressive goal has a new staff member this year: a chatbot. It helps answer the critical question, “Am I eligible to attend the university?” Catherine Cherry, the school’s director of prospect management, is putting innovative technologies to work to help meet that goal. The University of Adelaide uses a chatbot...
The University of Adelaide plans to achieve substantial growth in its student population within five years, and one of the teams responsible for achieving this very aggressive goal has a new...
Oracle Digital Assistant analyzes user messages to identify intents and to extract information. This article explains 4 options you can use to find and extract...
Oracle Digital Assistant analyzes user messages to identify intents and to extract information. This article explains 4 options you can use to find and extract information from user messages sent to skills in Digital Assistant. Option 1: System.Intent component The system intent component usually is one of the first components in a dialog flow. It passes the incoming user message to the NLP model for it to identify the user intent and to extract values for configured...
Oracle Digital Assistant analyzes user messages to identify intents and to extract information. This article explains 4 options you can use to find and extract information from user messages sent...
User scope variables in Oracle Digital Assistant keep their values beyond conversation sessions. So if, in the context of a conversation, the bot needs to...
User scope variables in Oracle Digital Assistant keep their values beyond conversation sessions. So if, in the context of a conversation, the bot needs to memorize information, then this information should be saved in a user scope variable. User scope variables are defined at runtime, and not at design time. The variables are saved in the instance specific Oracle Digital Assistant internal database. User scope variables cannot be shared between users and also are messenger...
User scope variables in Oracle Digital Assistant keep their values beyond conversation sessions. So if, in the context of a conversation, the bot needs to memorize information, then this information...
In Oracle Digital Assistant 19.10 and later, Oracle provides a new web SDK for integrating Oracle Digital Assistant to web applications and web sites. The new...
In Oracle Digital Assistant 19.10 and later, Oracle provides a new web SDK for integrating Oracle Digital Assistant to web applications and web sites. The new Oracle Web SDK provides the features available in the current version of the Oracle JS Client SDK, but then goes beyond in providing new messenger functionalities as well as client security. This article explores customization features of the new Oracle Web SDK that you can download for Oracle Digital Assistant 19.10...
In Oracle Digital Assistant 19.10 and later, Oracle provides a new web SDK for integrating Oracle Digital Assistant to web applications and web sites. The new Oracle Web SDK provides the features...
Starting Oracle Digital Assistant 19.4.1, you have two options to handle questions in a bot conversation. · QnA Module - the QnA module in Oracle Digital...
Starting Oracle Digital Assistant 19.4.1, you have two options to handle questions in a bot conversation. · QnA Module - the QnA module in Oracle Digital Assistant allows you to upload frequently asked question documents that consist of one or many questions associated with a single answer. The QnA module uses elastic search to find the best matching answer or answers to a question. Dependent on how you configure the QnA module routing, bot users may get multiple hits for a...
Starting Oracle Digital Assistant 19.4.1, you have two options to handle questions in a bot conversation. · QnA Module - the QnA module in Oracle Digital Assistant allows you to upload...
Welcome to the latest edition of the Oracle Digital Assistant News. Following on from the successful launch of our newsletter last month, we are back to bring...
Welcome to the latest edition of the Oracle Digital Assistant News. Following on from the successful launch of our newsletter last month, we are back to bring you a mix of industry views, customer stories, upcoming events, best practices and technical articles. If you are enjoying this newsletter we'd loved to hear your feedback. Also in this is edition is your chance to register your interest in the September 2020 Digital Assistant Customer Advisory Board. More info and...
Welcome to the latest edition of the Oracle Digital Assistant News. Following on from the successful launch of our newsletter last month, we are back to bring you a mix of industry views,...
Oracle Digital Assistant lets you to integrate with the Oracle Service Cloud Chat Service in two ways: · DA as an Oracle Service Cloud agent DA as an Oracle...
Oracle Digital Assistant lets you to integrate with the Oracle Service Cloud Chat Service in two ways: · DA as an Oracle Service Cloud agent DA as an Oracle Service Cloud agent lets you turn a digital assistant into an automated agent that participates in Oracle Service Cloud chats in much the same what that live agents do. All conversations take place in an Oracle Service Cloud Live Help chat window regardless of whether the agent is a human agent or a digital assistant. ·...
Oracle Digital Assistant lets you to integrate with the Oracle Service Cloud Chat Service in two ways: · DA as an Oracle Service Cloud agent DA as an Oracle Service Cloud agent lets you turn a digital...
Introduction: Not every person who uses a chatbot, is a native English speaker. As the popularity of chatbots is increasing day by day, a very common scenario...
Introduction: Not every person who uses a chatbot, is a native English speaker. As the popularity of chatbots is increasing day by day, a very common scenario in chatbot implementation is to provide support for users in their native languages. Oracle Digital Assistant provides you a platform to design your enterprise grade chatbots quickly and efficiently. Though the NLP (Natural Language Processing) engine of Oracle Digital Assistant is based on English language, it still...
Introduction: Not every person who uses a chatbot, is a native English speaker. As the popularity of chatbots is increasing day by day, a very common scenario in chatbot implementation is to...
