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Developer Partner Community

Chatbot Design best practices for Conversational UX

Juergen Kress
PaaS Partner Adoption

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What is the difference between a good bot and great bot? It is the design: design of intents, utterances and conversations. This first session in the ODA Design Camp focuses on the key design decisions you need to make when building conversational digital assistants. You will learn about the most critical factors in designing conversations. You will hear the best practices for designing intents and the strategies for handling disambiguation, errors and keeping the user engaged. By learning these best practices now you can better ensure you build an awesome conversational experience". Watch the video here.

 

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