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Boring FAQ to engaging Digital Assistant under 5 mins by Vijay Kumaryenne

Juergen Kress
PaaS & Middleware Partner Adoption

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Majority of the websites have FAQ pages, and they are always dull. If only you could convert your FAQ to something more tangible that solves the users need you could resolve customer frustration of finding the right information. Moreover, if that experience is more interactive, it leads to an engaging experience where you can contextualise the data and also execute the task on behalf of the customer. We can create this rich experience by making your traditional FAQ’s wrapped inside a chatbot.

In this article let’s have a look at how we can quickly convert FAQ Pages to a Bot in minutes. Oracle’s natural language understanding technology and QnA engine available in Digital Assistant platform can sift through the historical FAQ data and answer even sophisticated requests from your clients. Further, you can handover complex queries to your support as I discussed in an earlier article

Leveraging the Digital Assitant Platform you can build, train and publish a simple question and answer bot based on FAQ URLs, structured documents, product manuals or editorial content in minutes.

From FAQ Page to an FAQ BOT

Step 1: Create a Bot from the Digital Assistant Builder UI. Let’s create a Telco FAQ Bot.

Step 2: Activate the QnA Feature for the Bot. Read the complete article here.

 

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Technorati Tags: PaaS,Cloud,Middleware Update,WebLogic, WebLogic Community,Oracle,OPN,Jürgen Kress

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