Chatbots and AI have become household names and enterprises are taking notice. According to a recent Forrester survey, roughly “85% of customer interactions within an enterprise will be with software robots in five years’ time” and “87% of CEOs are looking to expand their AI workforce” using AI bots.
In an effort to drive increased labor efficiencies, reduce costs, and deliver better customer/employee experiences enterprises are quickly introducing AI, machine learning, and natural language understanding as core elements of their digital transformation strategy in 2018.
Human resources (HR) is one area ripe for intelligent automation within an enterprise. AI-powered bots for HR are able to streamline and personalize the HR process across seasonal, temporary, part-time, and full-time employees.
According to George Elfond, CEO at Rallyware, “due to an increasingly distributed workforce, widespread adoption of mobile technologies and a changing employee demographic, which includes millennial workers, corporate training is getting reshaped and is becoming more data and artificial intelligence driven.” Read the complete article here.
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