Important: Oracle Standard Installation (OSI) Services - Hardware Upgrade Services

This communication is to inform you of important updates in respect to Oracle Advanced Customer Support (ACS) Services' Oracle Standard Installation (OSI) Services. Oracle is pleased to announce the release of additional OSI parts for ordering packaged installation services for upgrades to installed systems including: additional server central processing units (CPUs), memory, network cards; storage appliance, and tape library upgrades. The OSI installation services for hardware upgrades can be ordered as follows:

  • at Hardware Point of Sale (POS) - using the Hardware Oracle PartnerNetwork (OPN) Partner Offline Process
  • After Point of Sale (APOS) stand alone orders - via the ACS Services Order Desk Offline OSI Process. These processes, as well as the updated OSI part mapping files can be found on the Oracle Partner Store (OPS) site.

OSI parts for hardware upgrades will be available to order on OPS in late 2011. Should you have questions regarding this update, please contact the Global Support Partner Operations team at Support-Partner-Questions_ww@oracle.com.

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