Daily CX updates for the Oracle EMEA CX partner community

Why Most Customer Experience Improvement Efforts Fail

Richard Lefebvre
CX Partners programs Director

The most well-intentioned CX
improvement plans often go awry unless they’re woven into a single holistic
approach. That’s the inescapable conclusion from a week of discussions on
stages and on the sidelines of Oracle’s Modern Customer Experience Conferences
held last week.

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