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Daily CX updates for the Oracle EMEA CX partner community

What You Should Look for in a Social Listening Tool

Richard Lefebvre
CX Partners programs Director

When shopping for a social listening tool,
what are the features and functions you should look for? First piece of advice:
Beware of incomplete solutions.

Read today’s guest post
is from Oracle VP eCommerce and Social, CX Applications Business Group
Bill Hobbib,
offering up some clarity in a space increasingly crowded with vendors, both
large and small, about what features and functions you should look for when
shopping for a
social listening tool. 

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