Daily CX updates for the Oracle EMEA CX partner community

What Gets Measured Gets Done. But Does That Help Your Customers?

Richard Lefebvre
CX Partners programs Director

How is your average handling time
these days? Bothered? There is a school of thought that youshould be less bothered about your
AHT and your FCR and more worried about your NPS and CSAT.

Who’s right? Who cares?

Read this great document to learn about the Retention-Strategic KPIs

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