X

Daily CX updates for the Oracle EMEA CX partner community

Wesquare (NL) helps major CG customer integrating Oracle Service Cloud (RightNow) with JDEdwards

Richard Lefebvre
CX Partners programs Director

When this well known, Italy based, CG player claimed that they needed a new CRM tool, Oracle
partner WeSquare had a precise idea of what would be required, knowing that the customer
was using JDEdwards
as an ERP: they immediately thoughts about a solution that would help
synchronizing the customer’s back-end system with the new CRM interface.

The customer asked for presentations from
three companies, including Oracle, and eventually selected Oracle Service Cloud
(RightNow) with
Alfa Sistemi (Oracle
Platinum Partner) as a System Integrator
supported
by Wesquare (Oracle Gold partner specialized in RightNow).

Synchronizing an On Premises ERP with a new SaaS
based CRM platform could be seen as an uphill task, but WeSquare was determined,
during the presales cycle, to prove that they had the skills and the attitude
to make the difference.

So, they rolled up their sleeves and got to it:
five days of relentless work, missed lunches, and hours of brainstorming showed
its result in the form of a new interface that works fabulously well with the
JDEdwards ERP back-end and was successfully pitched by Oracle to the end-customer to win
the deal!

WeSquare took the occasion to learn that they
can integrate Oracle Service Cloud (RightNow) with practically every other
solution that a customer may run.
As
part of the project, WeSquare was also involved in different add-on’s development
with the aim of enriching Oracle Service Cloud’s functionality.

WeSquare
is based in The Netherlands with an in-shore practice supported by off-shore
teams in India. WeSquare can integrate and synchronize any application with
RightNow.

For more information, visit www.wesquare.nl or contact Wiebe Blankenberg (Managing
Director) at +31 (0) 6 3632 1104

Be the first to comment

Comments ( 0 )
Please enter your name.Please provide a valid email address.Please enter a comment.CAPTCHA challenge response provided was incorrect. Please try again.Captcha