Goodbye Upgrades! We are now delivering new features and enhancements solely through Quarterly Updates for our Oracle Cloud Applications. Just in time for Update 18C, this session focuses on important information about quarterly updates that you’ll need to know. You will also learn about recommendations for how to prepare for and validate your updates, including a general timeline for when to perform certain tasks and how to find resources to learn more. This session will focus on Engagement Cloud (Sales and Service) examples.