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Daily CX updates for the Oracle EMEA CX partner community

The transformation journey continues with Smarter CX at OpenWorld

Richard Lefebvre
CX Partners programs Director

At Modern Customer Experience in April 2017, we unveiled Smarter CX, our approach to partnering with our customers on their business transformation initiatives. As the pace of technology innovation accelerates (e.g., AI, Chatbots, Internet of Things) and these technologies are utilized to deliver better customer experiences, our customers are looking to Oracle to help them innovate faster to retain and grow their customer bases.

Smarter CX centers on three key areas throughout the customer journey: connected customer data, connected omni-channel experiences, and connected customer understanding or intelligence. Attendees at Modern Customer Experience embraced this message as a true reflection of the unique capabilities, breadth, and depth of Oracle CX.

At OpenWorld 2017, we’re doubling down on Smarter CX! Innovation and business transformation will be our key themes, expressed through keynotes, product demos, ISV and SI partners and, most importantly, through our customers’ success stories.

Three Must-Attend Sessions for CX Customers

1. Exceed Skyrocketing Customer Expectations with Oracle CX: SVP Rondy Ng, Applications Development, and GM & SVP Laura Ipsen, Oracle Marketing Cloud, team up in the CX general session. Rondy will share his view on why Oracle is the ideal innovation platform and strategic partner for transformation. Laura will describe how CMOs are leading CX transformation by partnering with the CIO/CTO to deliver orchestrated and secure customer experiences. [GEN7330]

2. Smarter CX: Connected Data, Connected Experiences, Connected Intelligence: Today’s empowered customers expect seamless, personalized, and immediate experiences. They control every aspect of interacting with businesses, and are also quick to adopt new devices, services, and channels. In this session, I will take you through Oracle’s Smarter CX approach and how it helps businesses exceed skyrocketing expectations. [CON7281]

3. Connected Intelligence for the Enterprise:  Artificial intelligence is today’s technology meme. Want to learn what it means for radically improving customer experience? This session explains how Oracle’s Adaptive Intelligent Apps for CX puts the customer at the center and intelligently connects outcomes across Marketing, Sales, Service, and Commerce. Get a demo, hear about the roadmap, and learn how to intelligently improve customer experiences. [CON6461]

Showcasing Innovation in CX

Oracle CX helps companies leverage the latest channels, devices, data sources, and intelligence capabilities to provide innovative and distinct customer experiences. Key innovations featured at CX Central include:

  • Artificial Intelligence
  • Virtual Assistants & Chatbots
  • Augmented Reality
  • Social Channels
  • Internet of Things
  • Data

Solving Industry CX Challenges

Did you know Oracle CX offers pre-packaged industry solutions? This is a key way for our customers to accelerate the pace of their business transformation. Leveraging the comprehensive Oracle product portfolio, CX for Industry solutions include data models, processes, policies, UI, and analytics, specifically for the domain. Make sure your customers sit in on relevant sessions for communications, consumer goods, retail, manufacturing and automotive, banking, and professional services.

These are only the highlights of what’s in store for Oracle CX at Openworld. Check the session catalog for more great CX sessions.

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