If you missed Oracle Open World 2013, here are suggested video's which will give you the key highlights of the Oracle Applications strategy and offerings related to CRM and CX:
Modern Customer Experience - Welcome to the age of Customer: Oracle Group Vice President Review and Senior Vice President of Product Development, Reggie Bradford review the dramatic technology changes affecting the market from the customer perspective and how Oracle solutions address these changes. This is an essential 1:17' video for everyone interested in Customer Experience. Featuring customer success stories such as Tesco and F&F.
Oracle and Sapient: in this awesome 1:28' session, you’ll learn from Donald Chesnut, Chief Experience Officer, Sapient
Corporation and Brian Curran, Oracle Vice President Customer Experience Strategy,
best practice strategies for overcoming digital markets obstacles and turning your CX ideas and thought
leadership into action leadership to help you succeed in the new customer
Customer Experience Panel with Accenture (1:19'): Learn from Oracle and Accenture experts how an integrated approach to CX drives
Oracle’s CX applications for marketing, commerce, sales, and service, delivering
differentiated, best-in-class experiences to customers across entire lifecycles.
Embedded Intelligence: Oracle Chief Corporate Architect, Edward Screven, and Senior Vice President of
Worldwide ISV, OEM, and Java Embedded Sales, Chris Baker, deliver their 1:02' keynote
on embedded intelligence.
Oracle Applications Development Strategy:
in this 57' video, Steve Miranda, Executive Vice President, share how
Oracle Applications empower the modern business, featuring customer
success stories such as KPN (NL) and Southwest Airlines.
Last but not least, in his 54' Oracle Cloud keynote, Thomas Kurian introduced several Oracle Sales Cloud reference customers, including Sako (Finland).