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Daily CX updates for the Oracle EMEA CX partner community

The Art of Easy with Oracle Service Cloud (aka RightNow)

Richard Lefebvre
CX Partners programs Director

We from the Oracle Service Cloud
have recently posted a series of 6 blogs talking about the art-of-easy.

Modern customer service is about
making things easy, but making things easy isn’t trivial at all. 

Read what the experts’ product area
owners have to say about the art of making it easy for customers, agents and
management in a modern customer service organization (and feel free
to share this with your clients).


1) "Modern Customer Service" by JP Saunders http://bit.ly/1h8A93I

2) “What
Happens When Easy Goes Wrong" by David Fulton bit.ly/1fP0WfS


3) “Easy Decisions Complex Problems" By Heike Lorenz http://bit.ly/1qGdlYO


4) "Moving at the Speed of Easy" by Chris Omland http://bit.ly/1qVYMSZ


5) "Knowledge Makes It Easy For Everyone" by Nav Chakravarti http://bit.ly/1mmpmSj


6) "Making Easy both Efficient and Effective" by Melinda Uhland http://bit.ly/R10iWz


Happy reading!

Daniel Foppen
(Oracle Service Cloud Product Manager for EMEA)


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