We from the Oracle Service Cloud
have recently posted a series of 6 blogs talking about the art-of-easy.
Modern customer service is about
making things easy, but making things easy isn’t trivial at all.
Read what the experts’ product area
owners have to say about the art of making it easy for customers, agents and
management in a modern customer service organization (and feel free
to share this with your clients).
1) "Modern Customer Service" by JP Saunders http://bit.ly/1h8A93I
Happens When Easy Goes Wrong" by David Fulton bit.ly/1fP0WfS
3) “Easy Decisions Complex Problems" By Heike Lorenz http://bit.ly/1qGdlYO
4) "Moving at the Speed of Easy" by Chris Omland http://bit.ly/1qVYMSZ
5) "Knowledge Makes It Easy For Everyone" by Nav Chakravarti http://bit.ly/1mmpmSj
6) "Making Easy both Efficient and Effective" by Melinda Uhland http://bit.ly/R10iWz
(Oracle Service Cloud Product Manager for EMEA)