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Daily CX updates for the Oracle EMEA CX partner community

Socially Enabled Big Data Analytics and CX Management

Richard Lefebvre
CX Partners programs Director

In a recent blog post, Mike Stiles covered advanced “next” steps in how to leverage social data within an enterprise’s Big Data Analytics, Business Intelligence and Customer Experience Management deployed applications and systems. This is a follow-up to a post he wrote in April around the first step in implementing a Social CRM approach and the value for any enterprise specific social data.

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