We are pleased to introduce the following assets which will help you influencing the Social strategy of your CX customers!
1. In this Webcast – “Attack of the Customers- The rise of the Empowered Consumer” - wWatch Paul Gillin (author of “Attack of the Customers: Why Critics Assault Brands Online and How to Avoid Becoming a Victim”) and Oracle Social Cloud Vice President Erika Brookes, talk about the rise of the empowered consumer.
2. Our new E-Book – “Delivering on the Promise of the Social Business” – will help any company becoming a socially enabled enterprise.
3. In this Whitepaper – “The Socially Enabled Enterprise” -, we are sharing the results of our new executive study, which explored the opportunities and challenges global organizations are facing in the transition to becoming socially enabled enterprises. Oracle, Leader Networks, and Social Media Today recently conducted an online survey of over 900 Marketing and IT executives to understand how companies are leveraging social technologies and practices throughout their organizations.