Daily CX updates for the Oracle EMEA CX partner community

Social Data Increases Productivity & Sales at GM

Richard Lefebvre
CX Partners programs Director

this new video from SXSW,
Whitney Drake (GM's manager of
Social Strategy and Care) discusses how they use Oracle Social Cloud to deliver
social customer service. GM has demonstrated their commitment to social
customer care on a global scale, rolling the initiative out to 25 global
markets and 145 total agents. Watch here

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