Only 38% of CX professionals are considered visionaries in customer experience. But, what makes them stand out?
The 2018 Smarter CX Insights Report analyzes over 300 responses from CX professionals to get a pulse on the current customer experience landscape.
In this report, you'll find out:
• Why the "Science of CX" is more important than the art of it
• Challenges CX professionals are up against, and how their strategies are currently performing
• What businesses are doing to prepare for the future of CX