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Daily CX updates for the Oracle EMEA CX partner community

Service Cloud Nov 2015 Release Partner Webcast - Dec 1st

Richard Lefebvre
CX Partners programs Director

We are pleased to invite you to a
Partner webcast during which we will highlight the new capabilities and
enhancements delivered in the latest Oracle Service Cloud release.

The
November 2015 release adds more advanced capabilities to Contact Center, Web
Customer Service, Knowledge Management, and Policy Automation.

Highlights
from the November release include:

  • Continued enhancements to Oracle’s new market-leading
    Knowledge Management solution, Knowledge Advanced, adding functionality
    such as Intents and searchable analytics reports as well as more knowledge
    authoring functionality within the Agent Browser User Interface.
  • Expanded functionality in the Agent Browser User
    Interface, including Collaboration in Context, Co-Browse Phone Scenario,
    Knowledge Advanced Authoring and Social Incident Response Management.
  • New REST API capabilities that support pagination,
    sorting, file attachments, and the ability to execute reports.

Details:
Tuesday, December 1st at 8:30 AM PT / 17:30 CEST

Register now!

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