Daily CX updates for the Oracle EMEA CX partner community

RightNow & JDEdwards Integration Demo by SOA Suite 12c including mobile app

Richard Lefebvre
CX Partners programs Director

To get access to the Oracle demo system please
visit first OPN
(OPN account

Oracle GSE account members with interest in Tech, FMW, JDEdwards or Service

Customers today constantly engage with companies across multiple channels.
Companies need to be able to engage, sell to, and service customers across all
channels: the web, in a store, over the phone, via a mobile device or through
social channels. Customers desire a simple, secure and consistent experience,
whether it is a bank they are interacting with, or a retail store they are
ordering a product from, or a service and maintenance request they are creating.


The demo illustrates how to

  • Leverage common development technologies to enable
    compatibility and re-usability across multiple channels
  • Access information and applications intuitively and
    securely through self-service portals for customers, employees and
  • Automate and manage cross enterprise business process
    shared services across multiple channels


  • Mobile & Identity Management: MAF 2.0, OAM Mobile
    and Social, OAG, OID
  • Integration:  Pre-built integrations RightNow,
  • Infrastructure: SOA 12c, Oracle Service Bus, WebCenter

Call to Action

For questions/feedback please contact petraas.bhathena@oracle.com
or anand.prasad@oracle.com
in GSE.

For more information about Cloud Integration please visit
the SOA
Partner Community Workspace
here AppAdvantage
& Cloud
(free membership required www.oracle.com/goto/emea/soa)

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