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Daily CX updates for the Oracle EMEA CX partner community

Ricoh reduced overall maintenance costs by 40% with Oracle Service Cloud!

Richard Lefebvre
CX Partners programs Director

“With Oracle Service Cloud, we gained an integrated knowledge-
management platform to ensure consistent and up-to-date
frequently-asked-questions content, enabling us to manage content more
efficiently and cut overall maintenance costs by 40%.” – say Eiji Shinohara,
General Manager, Sales and Service Process Transformation Department,
Business Process Transformation, Corporate Division, Ricoh Company, Ltd.

“Not only would Oracle Service Cloud help us to reduce deployment and
maintenance costs, as compared to on-premises solutions, its proven
success with Ricoh’s overseas group companies also gave us confidence
that we could easily roll out the solution in Japan and support future
global implementation,” said Tetsuji Sakai, specialist, System
Development Section 1, Sales and Service Process Transformation
Department, Business Process Transformation, Corporate Division, Ricoh
Company, Ltd.

Read the complete Ricoh success story with Oracle Service Cloud here

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