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Daily CX updates for the Oracle EMEA CX partner community

Oracle Service Cloud Vision by Jeff Wartgow

Richard Lefebvre
CX Partners programs Director

At the Modern Service Experience 2016 Event in Las Vegas, Jeff Wartgow, Oracle Service Cloud Product Management,
presented a lively overview of the customer service
market
and technology and how the Oracle Service Cloud team will continue to help drive the evolution of service.

Jeff has
created a blog entry to summarize his key
points around Organic Channels, Knowledge-Driven
Service
and Everything-as-a-Service.

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