Today we are pleased to announce
another great quarterly product release for Oracle Service Cloud!
The May 2015 release of Oracle
Service Cloud provides significant new features and capabilities across the
Oracle Service Cloud in the areas of Knowledge Management, Cross-Channel
Contact Center, Policy Automation, Field Service Management and Platform.
May announces the anticipated release of Oracle Service Cloud Knowledge
Advanced bringing key capabilities from the Oracle Knowledge product into
Oracle Service Cloud in the form of the Knowledge Advanced edition.
The May release also adds
enhancements to Collaboration making it even easier to harness the expertise
across your organization by enabling agents to collaborate directly with
subject matter experts anywhere in your enterprise. Policy Automation adds
mobile functionality to further simplify and streamline the policy automation
Please assist us in getting
the word out to customers about our releases. In order
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We are providing you this link
(external announcement) to our Knowledge Base Article May 2015 Release Announcement to assist
you in communication of our May 2015 release to our Customers.