Today we are pleased
to announce another great quarterly product release for Oracle Service Cloud.
The November 2015
release adds more advanced capabilities to Contact Center, Web Customer
Service, Knowledge Management, and Policy Automation.
Highlights from the
November release include:
Spotlights: Delivered by senior
development staff, these webcast-based presentations highlight the enhancements
to our November 2015 release. Please register prior to the live event or watch
the replay when available: November 2015 Partner Release Overview Webcast
Content Documents (RCDs): Learn what's new in
the upcoming release by reviewing summary descriptions of each new feature and
product: November 2015 Release Control Document (RCD)
about what's new in the upcoming release by reviewing expanded discussions of
each new feature and product, including capability overviews, setup considerations,
usage tips, and more: What's New in November 2015
by product management, these self-paced, interactive training sessions are deep
dives into details for key new and existing enhancements and products: November 2015
Tutorials – Link to multiple videos
In order to receive
release announcements on a regular basis, we recommend that customers and
partners subscribe to the News and
Announcements discussion forum on the Oracle Service Cloud Community.