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Daily CX updates for the Oracle EMEA CX partner community

Oracle Service Cloud November 2015 is now Generally Available (GA)

Richard Lefebvre
CX Partners programs Director

Today we are pleased
to announce another great quarterly product release for Oracle Service Cloud.

The November 2015
release adds more advanced capabilities to Contact Center, Web Customer
Service, Knowledge Management, and Policy Automation.

Highlights from the
November release include:

  • Continued enhancements to
    Oracle’s new market-leading Knowledge Management solution, Knowledge
    Advanced, adding functionality such as Intents and searchable analytics
    reports as well as more knowledge authoring functionality within the Agent
    Browser User Interface.
  • Expanded functionality in the
    Agent Browser User Interface, including Collaboration in Context,
    Co-Browse Phone Scenario, Knowledge Advanced Authoring and Social Incident
    Response Management.
  • New REST API capabilities that
    support pagination, sorting, file attachments, and the ability to execute
    reports.

Spotlights: Delivered by senior
development staff, these webcast-based presentations highlight the enhancements
to our November 2015 release. Please register prior to the live event or watch
the replay when available:
November 2015 Partner Release Overview Webcast 

Release
Content Documents (RCDs):
Learn what's new in
the upcoming release by reviewing summary descriptions of each new feature and
product:
November 2015 Release Control Document (RCD)

What's
New:
Learn
about what's new in the upcoming release by reviewing expanded discussions of
each new feature and product, including capability overviews, setup considerations,
usage tips, and more:
What's New in November 2015 

Release
Training:
Created
by product management, these self-paced, interactive training sessions are deep
dives into details for key new and existing enhancements and products:
November 2015
Tutorials – Link to multiple videos

In order to receive
release announcements on a regular basis, we recommend that customers and
partners subscribe to the News and
Announcements
 discussion forum on the Oracle Service Cloud Community.

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