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Daily CX updates for the Oracle EMEA CX partner community

Oracle Service Cloud February 2015 Release is Generally Available!

Richard Lefebvre
CX Partners programs Director

We
are pleased to announce the availability of the Oracle Service Cloud February
2015 Release. 

This
latest release provides broad range of enhancements across the Oracle Service
Cloud pillar.  Highlights include:

  • Web Customer Service:
    Private Messaging Support for Facebook
  • Web Customer Service:
    Mobile Compatibility for Integrated Cobrows
    e
  • Contact Center: Service
    Email, Outreach & Feedback Enhancements
  • Contact Center: Agent
    Browser User Interface
  • Contact Center: Incident
    Archiving Improvements
  • Oracle Policy Automation
    for Service Cloud
  • Platform: Add-In Manager
    Enhancements
  • Platform: Supporting
    IPv6

To
find out more, please check out these resources:

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