Today we are pleased to announce another great quarterly product
release for Oracle Service Cloud.
The August 2015 release of Oracle Service Cloud delivers powerful
new products and added functionality for Web Customer Service, Knowledge
Management, and Field Service Management. The Platform and Policy Automation
product pillars have also been enhanced.
Community Self Service delivers new capabilities natively built
into Oracle Service Cloud that enable peer-to-peer knowledge sharing, greater
visibility into customer conversations, and better collaboration between
customers and their brands.
Additionally, the August 2015 release continues to build on
Oracle’s new market-leading Knowledge Management solution, Knowledge Advanced,
adding functionality such as deep search and content analytics reports.
Knowledge Advanced for Customer Portal and Knowledge Advanced for Agent Desktop
have been enhanced as well.
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See what's new with the ugust 2015 release here: EXTERNAL
- August 2015 Release Announcement