Daily CX updates for the Oracle EMEA CX partner community

Oracle Service Cloud "Ask the Experts" Webinars (May 19 & June 24)

Richard Lefebvre
CX Partners programs Director

2 Oracle
Service Cloud "ask the experts" webinars are available to you soon:

the Switch to Message Templates
- Tuesday,
May 19 @ 5 pm CET

this Ask the Experts webinar, join Oracle Service Cloud Principal Product
Manager Keri Jenkin, as we take a closer look at Message Templates,
the new paradigm of service-related emails and notifications, and how you can
make the switch from the former PHP files called Mail Scripts. Keri will show
you some key similarities and differences, and highlight one approach to the
migration process of mail scripts to message templates. If you are already
using Message Templates, Keri will also give you a few pointers on handling
some common business requirements that make your emails pop instead of fizzle

Register Now!

Save Yourself Time and Headaches With
Report Administration Tips & Tricks
- Wednesday, June 24
@ 5 pm CET

Join Kenny
, Oracle Service Cloud Analytics Product Manager and previous Customer
Care Operations Manager, as he dives into the tips and tricks that will save
you time with report administration. Hear Kenny discuss how to avoid common
pitfalls that plague experienced and new administrators alike when
creating/maintaining reports for their organizations. During this webinar Kenny
will talk about:

  • The
    report lifecycle
  • The
    importance of creating and sticking to a reporting plan
  • Using
    templates and report linking to save time and create consistency
  • Benefits
    of using the Report Management tool


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