Oracle Service Cloud -- 18C is now live, bringing our customers new capabilities and giant steps forward in security, stability and scale!
For our customers who take advantage of the winning features of Knowledge Advanced, this release is something special. We've really raised the bar in knowledge analytics, we've added type-ahead knowledge search for an extreme jump in efficient access to most relevant articles, and we have made massive improvements to notification templates, adding editing capabilities and the ability to link articles or display full answers. Knowledge has never been more powerful!
Other exciting additions to the product include:
Watch the Oracle Service Cloud’s 18C release video to learn more about the exciting new features!
Oracle Service Cloud Resources