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Daily CX updates for the Oracle EMEA CX partner community

Oracle RightNow integration to CTI by BeEnlight

Richard Lefebvre
CX Partners programs Director

BeEnlight offers a CTI integration to Oracle RightNow which is available now!

The integration has been developed using Be360 (home made cloud middleware) through  a new level of integration that bypass the simple concept of a connector, working in multi-way directions between different products, apps and customer existing solutions. The solution can be deployed either on the Cloud or On Premise.

Phone control options are now embedded in the Oracle RightNow CX desktop.

Oracle RightNow via Be360 is also integrated with BeEnlight's Contact Center as a Service (CCaaS) called BeInCONTACT and their global phone & data network BeCONNECT offering a complete Customer Experience solution, from the initial contact through the entire customer lifecycle.

A live demo environment is ready for customer demonstration. For more details, please visit www.beenlight.com or contact  massimo.triggiani@beenlight.com

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Comments ( 2 )
  • Bhagwan Singh Mer Thursday, September 5, 2013

    I would be interested in seeing a demo of CTI integration with RightNow CRM

    We are based out at India.Therefore let us know a suitable time when it can be arranged

    Thanks

    Bhagwan Singh

    Lead Consultant


  • guest Monday, September 9, 2013

    Bhagwan,

    Thanks for your inquiry. Please send me your eMail address at richard.lefebvre@oracle.com and I will interlock you with BeEnlight.

    Richard


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