In this new eBook, learn how to deliver excellent customer service and improve first contact resolution, even with reduced budgets and resources. The eBook features 6 ways to empower agents and master First Contact Resolution.
In this Customer Connect Deep Dive webinar replay, hear Oracle Rod Fine covering commonly asked questions about R13, followed by a Q/A session with our panelists. Prerequisites for this session: Deep Dive Briefing: REDCARES - Scheduling Your R12 to R13 Upgrade (ERP, HCM, SCM, Sales and Engagement Cloud) Deep Dive Briefing: RedCares - Release 13 Progress Update.
Ask any executive about top priorities for their organization and growth will be at the top of the list. In 2018 brands will need to focus beyond business-as-usual growth. Rise in competition, shrinking margins and customer demands are all pushing brands to increase investment in customer experience. For B2B brands, this means investing in digital commerce. B2B commerce Webinar - Tuesday, January 30th Hear from the Oracle Commerce Cloud product strategy and management team...
On December 17, 2017, the New York Post reported that we consumers were spending our way to the “best retail holiday shopping season in seven years.” We spent almost $20 billion over the Thanksgiving weekend alone. After the December frenzy, one would then expect that there would be a slow down in January, but that’s not necessarily the case. Oracle’s Katrina Gosek published an article in Internet Retailer on how retailers could take advantage of these seasonal sales and win...
This new asset features why a business should invest in a modern CPQ solution, the winning components of an advanced solution, best practices on how to deploy, why to invest in Oracle CPQ Cloud, and how to get started. Download Guide
OPN PartnerCast recently featured three Oracle partner guests - making it a very unique show. In case you missed it, the replays are now available on our OPN YouTube Channel. Don't miss this valuable conversation around G2M strategies with Oracle CX!
Starting 2018 with a bang? Learn how to be an innovator with Oracle SmarterCX and Oracle Commerce Cloud. Check out the recording of our first Innovation Webcast with Katrina Gosek, Alistair Galbraith and Andrew Webb -- integrated Commerce, Service, IoT, Mobile, ChatBots, Marketing and AI. Stay tuned for the next one in January! View the recording on YouTube here
In today's marketplace, competition for every deal is fierce. To perform at your peak, you need the right content at the right time, delivered the way you want. That's why we're launching a new expanded version of Sales Central along with a new approach to content. Sales Central has an improved user experience that's more in tune with your selling journey. Visit Sales Central today, bookmark and come back whenever you need first class Oracle sales assets!