In this brief, Delivering Effortless Knowledge Everywhere, find out how others are delivering superior service with Oracle Knowledge solutions, then watch the Convergys Transforms Customer Experience video as a proof point of improving agent productivity and delivering a seamless, omni-channel experience thanks to modern Service.
In its Magic Quadrant for Digital Commerce Platforms, and Digital Commerce Critical Capabilities document, 2018 (published June 2018), Gartner confirms Oracle Commerce as the Leader. Oracle Commerce Cloud has sustained its Leader position, and improved on it. Oracle Commerce is essentially the strongest Leader overall. Read the report here
Take this 2-minute assessment to find out how you compare to your peers on current proficiency in and preparedness for the future of customer experience. You’ll be scored against hundreds of CX professionals to see where you stand and get an exclusive copy of the 2018 Smarter CX Insights Report.
Adding an Oracle Policy Automation (OPA) interview to Sales and Engagement Cloud allows you to present a streamlined, interactive set of questions to agents and efficiently direct them to the correct outcome and advice, which is perfect for call centers, troubleshooting, product needs analysis, eligibility and other detailed interactions and calculations. Step by step instructions for adding OPA interviews to Sales and Engagement Cloud have now been made available here or...
Historically, sales reps selling in the B2B world go door-to-door or phone-to-phone pitching to prospects and pushing to close a deal. But, times have changed. Buyers don’t have the want or time to pick up the phone or open their office doors (…) In this new report, take a deeper look at how Millennials, Gen-X, and Baby Boomers are redefining the landscape.
“Almost every company I talk to has an enterprise IoT initiative in its strategic roadmap,” says Harish Gaur, senior director of product management, Oracle IoT Cloud. In a recent interview, published in Oracle Magazine, Gaur describes three of the most common IoT use cases he sees. This post also covers a strategic IoT initiative at VINCI Facilities, implemented by Accenture France. Read to get thinking about ways IoT could improve your customers’ business
We are pleased to introduce the following assets which will help you influencing the Social strategy of your CX customers! 1. In this Webcast – “Attack of the Customers- The rise of the Empowered Consumer” - wWatch Paul Gillin (author of “Attack of the Customers: Why Critics Assault Brands Online and How to Avoid Becoming a Victim”) and Oracle Social Cloud Vice President Erika Brookes, talk about the rise of the empowered consumer. 2. Our new E-Book – “Delivering on the...
Chase Corporation needed something that would help combine both their Sales and Service efforts. With their previous CRM on Demand setup, conversations were lost, and valuable information was missing. With Oracle Engagement Cloud combining Sales and Service, in both the Application and the new CX Cloud Mobile, Sales Reps now have full visibility into their existing client base in the palm of their hand. Read the Chase Corp success story here
Oracle CX for Consumer Goods is a comprehensive industry solution that includes unified Business Planning, Retail Execution and Consumer engagement user journeys. Watch this recorded webinar to learn more about consumers identification and segmentation, Retail Execution, route optimization and much more.