Improved Customer Experience is a key imperative of all organizations in today’s world. Cost reduction, on the other hand, is also a key objective in most...
Improved Customer Experience is a key imperative of all organizations in today’s world. Cost reduction, on the other hand, is also a key objective in most companies, as margins are dropping and profit is declining. The Big Question is how to deal with both challenges in parallel? A possible answer could be… “It’s all about service automation; it’s all about service standardization”.Oracle Policy Automation is built to address this challenge. It allows business users to easily...
Improved Customer Experience is a key imperative of all organizations in today’s world. Cost reduction, on the other hand, is also a key objective in most companies, as margins are dropping and profit...
Lag or lead? What's your company's #CX like? Take this quick 10 question test to find out!
The RightNow CX Cloud service Knowledge zone has been updated to the new Mosaic format, and is now Live.Please visit and bookmar the...
The RightNow CX Cloud service Knowledge zone has been updated to the new Mosaic format, and is now Live.Please visit and bookmar the new URL:http://www.oracle.com/partners/en/products/applications/rightnow-cx-cloud-service/get-started/index.html
By Christie Flanagan on Jun 10, 2013According to Oracle’s recent Global Customer Experience Impact report, a study of 1,300 senior executives, most...
By Christie Flanagan on Jun 10, 2013According to Oracle’s recent Global Customer Experience Impact report, a study of 1,300 senior executives, most organizations seem to be stuck in idle when it comes to achieving their customer experience goals. While the overwhelming majority of executives agreed that customer experience is critical to their businesses’ success, many are still struggling when it comes to delivering the kind of experiences that their customers want. So...
By Christie Flanagan on Jun 10, 2013According to Oracle’s recent Global Customer Experience Impact report, a study of 1,300 senior executives, most organizations seem to be stuck in idle when it comes...
Discover if Your Company’s Customer Experience is Lagging or Leading the Competition!Simply answer 10 multiple choice questions to find out and receive:Your CX...
Discover if Your Company’s Customer Experience is Lagging or Leading the Competition!Simply answer 10 multiple choice questions to find out and receive:Your CX Initiatives Ratings Your company’s overall and detailed CX domain ratings How You Compare to Your Competitors and Peers Find out if your CX initiative is leading or lagging Put your #CX to the test here: http://bit.ly/13gVi68
Discover if Your Company’s Customer Experience is Lagging or Leading the Competition!Simply answer 10 multiple choice questions to find out and receive:Your CX Initiatives Ratings Your...
Dear partners With the new financial year already upon us, now is the time to start thinking ahead and recognising the opportunities that the new year brings....
Dear partners With the new financial year already upon us, now is the time to start thinking ahead and recognising the opportunities that the new year brings. The ‘In Touch’ PartnerCast is your chance to get the latest headlines from Oracle EMEA and pose your questions to our studio guests. Join us for the next live broadcast on: Tuesday 9th July at 10:30am UK/ 11:30am CET In this cast we will be looking at how Oracle on Oracle solutions can benefit the Oracle PartnerNetwork...
Dear partners With the new financial year already upon us, now is the time to start thinking ahead and recognising the opportunities that the new year brings. The ‘In Touch’ PartnerCast is your...
The last time you went to an amusement park, did you just walk around and look at the rides, or did you actually ride them? Seems like a silly question, but...
The last time you went to an amusement park, did you just walk around and look at the rides, or did you actually ride them? Seems like a silly question, but it’s not quite enough to just go somewhere. You want to experience something once you’re there. In the amusement park that is your brand’s Facebook Page, Tabs and Apps are your attractions.Because Facebook is often described as a platform in “permanent beta,” Tabs have changed and evolved. In the olden days, they were...
The last time you went to an amusement park, did you just walk around and look at the rides, or did you actually ride them? Seems like a silly question, but it’s not quite enough to just...
The Oracle Cloud Service Promotions (on Oracle Sales Cloud and Oracle Service Cloud) have been extended through November 2013) and now include Fusion ERP Cloud...
The Oracle Cloud Service Promotions (on Oracle Sales Cloud and Oracle Service Cloud) have been extended through November 2013) and now include Fusion ERP Cloud Service as well.If you want to hear about these outstanding promotions that may include free months, please contact your local Oracle CRM sales representative or your partner manager.
The Oracle Cloud Service Promotions (on Oracle Sales Cloud and Oracle Service Cloud) have been extended through November 2013) and now include Fusion ERP Cloud Service as well.If you want to...
In a recent blog post, Mike Stiles covered advanced “next” steps in how to leverage social data within an enterprise’s Big Data Analytics, Business Intelligence...
In a recent blog post, Mike Stiles covered advanced “next” steps in how to leverage social data within an enterprise’s Big Data Analytics, Business Intelligence and Customer Experience Management deployed applications and systems. This is a follow-up to a post he wrote in April around the first step in implementing a Social CRM approach and the value for any enterprise specific social data.
In a recent blog post, Mike Stiles covered advanced “next” steps in how to leverage social data within an enterprise’s Big Data Analytics, Business Intelligence and Customer Experience...
