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Daily CX updates for the Oracle EMEA CX partner community

Oracle launches latest Oracle Field Service Cloud offering to power a completely connected Customer Service Experience

Richard Lefebvre
CX Partners programs Director

New field
service capabilities can improve customer satisfaction and response times,
while reducing service delivery costs

Oracle today
announced a comprehensive new release of Oracle
Field Service Cloud
, formerly known as TOA Technologies. The latest
release, which is part of Oracle’s end-to-end cloud customer service offering,
delivers extensive new field service enhancements focused on mobility, ease of
use, and connecting contact center agents delivering service via the phone,
email, and chat to field technicians providing in person support.

Read the
full press release
here

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