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Daily CX updates for the Oracle EMEA CX partner community

Oracle Knowledge - 8.6 - March 2015 Release is Generally Available

Richard Lefebvre
CX Partners programs Director

Oracle Announces Availability of Oracle
Knowledge 8.6

Oracle
offers the most comprehensive enterprise knowledge management solution in the market
today. Building on Oracle’s commitment to help you deliver modern customer
experiences using enterprise knowledge, Oracle announces Oracle Knowledge 8.6. 

Oracle
Knowledge 8.6 provides a rich set of new capabilities, introducing significant
product enhancements. This release builds on key investment areas such as
Analytics, AnswerFlow, Intelligent Search, Authoring and Knowledge Integrations
for Self-Service and Contact Center.

Additionally,
Oracle continues to place emphasis on certification on the latest set of
platforms including operating systems, database and application servers.

Please
join us for our upcoming webinar by selecting the below link and register:
REGISTER for the Upcoming Oracle Knowledge 8.6 Webinar

Oracle Knowledge 8.6 New Features

Analytics - Building on the
re-architecture of the Knowledge Analytics in 8.5, the new release adds
features for enabling multi-department, enterprise scale deployments:

17 Additional Reports including reports for
enablement of KCSsm based processes

Segmentation
by View and Category

AnswerFlow
Analytics

Performance,
scale and error handling improvements

AnswerFlow - Significant
enhancements to make AnswerFlow suitable for larger scale deployments:

Versioning and grouping of flows

Deployment and publishing

Improvements to the editor

Intelligent
Search

- Emphasis on multi-lingual capabilities for global rollouts and additional
sources:

Expanded Language Coverage with Natural
Language Processing in 36 Languages

Translated Industry Ontologies and Intent
Support in 24 Languages

Support for crawling Sharepoint sources
authenticated with NTLM v2 and sources protected by Oracle SSO

Knowledge
Integrations for Self-Service and Call Center Desktops
– Improving the
ability to deploy Knowledge for enabling customers and agents:

Reference pagesets for Mobile UIs/responsive
design

Knowledge
Integration into Oracle EBS Service

Knowledge
Integration into Oracle Service Cloud Chat

Knowledge
Authoring –
Ongoing
improvements to enable authors:

Significantly
improved Version Comparisons including Compare Source Versions on Translated
articles

Convenience
features for saving work in progress

Additional
security features

Platform
Support and Availability:

Oracle
Knowledge continues to support a wide variety of operating systems, databases
and provide support for a selection of application servers. Release 8.6 is now
generally available on an expanded set of platforms, including;

Operating
Systems:
Linux
5/6, Solaris 11, Windows Server 2008, 2012

Databases: Oracle 11g/12c, Oracle RAC, SQL Server 2008, 2012

Application
Servers:
Weblogic
11g/12c, Tomcat 7, WebSphere Application Server 8

Java: JRE 7 and 8

For
more details about Oracle Knowledge 8.6 functionality, please refer to the
resources below
:

Oracle
Knowledge 8.6 Data Sheet

Oracle
Knowledge 8.6 Documentation

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