Daily CX updates for the Oracle EMEA CX partner community
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Product Updates
March 23, 2015
Oracle Knowledge - 8.6 - March 2015 Release is Generally Available
Oracle Announces Availability of Oracle
Knowledge 8.6
Oracle
offers the most comprehensive enterprise knowledge management solution in the market
today. Building on Oracle’s commitment to help you deliver modern customer
experiences using enterprise knowledge, Oracle announces Oracle Knowledge 8.6.
Oracle
Knowledge 8.6 provides a rich set of new capabilities, introducing significant
product enhancements. This release builds on key investment areas such as
Analytics, AnswerFlow, Intelligent Search, Authoring and Knowledge Integrations
for Self-Service and Contact Center.
Additionally,
Oracle continues to place emphasis on certification on the latest set of
platforms including operating systems, database and application servers.
Please
join us for our upcoming webinar by selecting the below link and register: REGISTER for the Upcoming Oracle Knowledge 8.6 Webinar
Oracle Knowledge 8.6 New Features
Analytics - Building on the
re-architecture of the Knowledge Analytics in 8.5, the new release adds
features for enabling multi-department, enterprise scale deployments:
• 17 Additional Reports including reports for
enablement of KCSsm based processes
• Segmentation
by View and Category
• AnswerFlow
Analytics
• Performance,
scale and error handling improvements
AnswerFlow - Significant
enhancements to make AnswerFlow suitable for larger scale deployments:
• Versioning and grouping of flows
• Deployment and publishing
• Improvements to the editor
Intelligent
Search
- Emphasis on multi-lingual capabilities for global rollouts and additional
sources:
• Expanded Language Coverage with Natural
Language Processing in 36 Languages
• Translated Industry Ontologies and Intent
Support in 24 Languages
• Support for crawling Sharepoint sources
authenticated with NTLM v2 and sources protected by Oracle SSO
Knowledge
Integrations for Self-Service and Call Center Desktops – Improving the
ability to deploy Knowledge for enabling customers and agents:
• Reference pagesets for Mobile UIs/responsive
design
• Knowledge
Integration into Oracle EBS Service
• Knowledge
Integration into Oracle Service Cloud Chat
Knowledge
Authoring – Ongoing
improvements to enable authors:
• Significantly
improved Version Comparisons including Compare Source Versions on Translated
articles
• Convenience
features for saving work in progress
• Additional
security features
Platform
Support and Availability:
Oracle
Knowledge continues to support a wide variety of operating systems, databases
and provide support for a selection of application servers. Release 8.6 is now
generally available on an expanded set of platforms, including;
Operating
Systems: Linux
5/6, Solaris 11, Windows Server 2008, 2012
Databases: Oracle 11g/12c, Oracle RAC, SQL Server 2008, 2012
Application
Servers: Weblogic
11g/12c, Tomcat 7, WebSphere Application Server 8
Java: JRE 7 and 8
For
more details about Oracle Knowledge 8.6 functionality, please refer to the
resources below: