Daily CX updates for the Oracle EMEA CX partner community

Oracle Knowledge 8.5.1 is available

Richard Lefebvre
CX Partners programs Director

We are pleased to announce the availability of Oracle Knowledge 8.5.1 (Enterprise)

Significant improvements in:

  • Language support for expanded global reach
  • Speed and scale for improved customer experience
  • Architected analytics for improved stability and performance at scale
  • Support for Oracle tools/platforms for greater compatibility
  • Prescriptive knowledge delivery capabilities for consistency and efficiency

Key Highlights:

  • Oracle Knowledge integration to Oracle RightNow Cloud Service to provide the leading SaaS service solution with advanced enterprise knowledge
  • Language support for Hebrew and Arabic to enable expanded global reach
  • Additional NLP Investments for improved customer experience
  • Knowledge Centered Support (KCS) enhancements to drive agent engagement
  • Upgraders to enable customer migration and reduce downtime
  • Oracle Engineered Systems: Exalogic, Exadata

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