is pleased to announce that Oracle CRM On Demand Release 29 is Generally
Available as of June 26, 2015. Please monitor the Service Information link
within the application for specific details on your Release 29 deployment
Oracle CRM On Demand is part of
Oracle's long-term commitment strategy and the product roadmap proves our
CRM On Demand is also supported by our Applications Unlimited Lifetime Support
Policy, which can be found on the Oracle Support Site.
CRM On Demand Release 29 includes some exciting new features:
- Usability remains a key theme for CRM On Demand and Release 29
brings many enhancements to streamline the user experience. The user
interface has been updated as part of our Modern UI efforts to increase
- New Record Layouts
offer a streamlined form when creating new records. Rather than
intimidate a user by presenting a full screen to be filled out, New
Record Layouts contain only essential fields. Users are more likely
to fill out forms more frequently with fewer fields to populate.
- Enhanced Keyword Search improves search capability by offering
case-insensitive, fuzzy-like searching. Searches will return
records with common spelling and roots, special characters, and even
matches with words in a different order.
- Display Alert Message as a Popup Window at Login will enable users to see a message when they login,
keeping them informed about important information such as special offers,
system updates or corporate news. Alerts can be limited to a
specific time window so there is no need to remember to deactivate
- Custom Icons
can now be uploaded into CRM On Demand, allowing for further branding and
personalization of the system.
- Mobilityenhancements with Release 29
have continued to evolve the mobile experience. This includes adding
features to CRM On Demand Connected Mobile Sales and adding features to
support the mobile user.
- Connected Mobile Sales has been updated with configurable modern icons and a
powerful new feature to automatically populate follow up
appointments. Users can schedule their next meeting with a single
- Hardware Based Themes will automatically detect if a user is accessing CRM
On Demand from a tablet and display the theme of choice. The modern
theme is presented for a tablet and the classic theme for a PC.
- Calendarenhancements make it easier
than ever to leverage the CRM On Demand Calendar intuitively and
seamlessly with other devices.
to move a meeting? Just drag and drop the meeting to its new
time. There’s no need to open up and edit the appointment.
what you’re up to at a glance with color coded appointments; each
type of appointment can have a different color, calling out customer
meetings from internal calls at a glance. Coupled with more detail
on the Appointment itself, view the Account, Contact and Phone Number
from the calendar, without needing to view the appointment details page.
Monday to Friday is not your standard work week, you can set the start
day of the week to suit your preference.
and Extensibility has
improved with each release of CRM On Demand.
- Web Services
are used to retrieve a list of reports in CRM On Demand and enable the
ability to access Dynamic Page Layouts. This improves integration
options and makes migration from one environment to another much
- Workflow on User Object has been added, enabling for follow up tasks, field
updates and notifications to be issued when changes are made to a user
profile, such as a change in role or data visibility.
has been enhanced with Language Specific Coding, allowing integrations to
retrieve field information in the language that the user sees. This
ensures that any integrations built can contain logic unique to different
regions or languages, thereby improving overall usability.
- Analytics coverage
for optimized custom fields across Activities, Contacts, Opportunities
and Service Requests support improved reporting.
additional details on the new features in Oracle CRM On Demand Release 29,
please review the Transfer of Information (TOI) recordings available on My Oracle Support (support.oracle.com).
next few releases of Oracle CRM On Demand will continue to focus on new
enhancements in Usability and Mobility.
resources enable customers and partners to maximize the value of Oracle CRM On
- Oracle Cloud Marketplace
enables customers to browse and review partner applications that enhance
Oracle CRM On Demand.
Advisory Boards consist of industry-leading customers and Oracle product
managers. These Boards provide an opportunity to collect customer
feedback and can influence future strategy and roadmap.
CRM On Demand User Group is managed fully by customers. Their
mandate is to work with Oracle Product Management to help influence
can be accessed from My Oracle Support and are used to collaborate with
peers and Oracle CRM On Demand experts.