Daily CX updates for the Oracle EMEA CX partner community
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Product Updates
October 26, 2014
Oracle CRM On Demand Release 27 Is Generally Available
Oracle is
pleased to announce that Oracle CRM On Demand Release 27 is Generally Available
as of October 24, 2014.
Some of the features and enhancements in Oracle CRM On Demand Release 27
include:
- Modernized Calendar with a new look and feel and the first in a series of
usability improvements such as a new top-level section to view and
navigate to multi-day
appointments, tooltips to view the subject of an
appointment, and new day/week/month
buttons for quickly switching between different views of
your calendar. - Even
more enhancements in User
Interface and Usability with interactive image fields
with five star or stop light graphics to display information in a rapidly
understandable format. Concatenated
fields allow you to combine multiple fields into one for
more flexible layout options and better use of real estate on the page –
all while maintaining favorite features such as inline edit, field
validation, required fields and more. Additionally, we have improved the
Global Header management capabilities so that users can define more icons
and applets to be displayed using a set of icons available in Oracle CRM
On Demand for quicker user access without having to open the Action Bar. - Maps and Proximity Search is an exciting new feature that enables you to plan
your trip by finding other Contacts or Accounts within a radius of the
Contact or Account you are going to see. The proximity search
can be based on everyone within a certain radius or based on a custom list
of high-value customers. - Analytics has
been improved with more subject areas such as Order and Event. We’ve also
added a new Report
Execution API that allows you to run a report at a time of
your choosing and retrieve that generated report to distribute to sales
management. - A
new integration option, RESTful
APIs, allows you quickly retrieve record details as well
as create, update and delete records. The RESTful API is an addition to
our existing APIs; it allows for much more rapid development and it serves
as a great tool for extending UI customizations. We have added Web Services v2.0
coverage for exposing more child relationships to Campaign, Household,
Contact, and Portfolio. - Enhanced
our vertical
offerings by enhancing the Household and Portfolio record
types for Financial Services and adding features like allocation filtering
on Sample Request Items and contact
state license validation for Life Sciences. - Control of context sensitive lists enable you to determine precisely what filters are
available in Lookup Windows for your users. A popular feature with
our customers that use Service Requests is the ability to associate an Address
to a Service Request. Automatically assigned based on the
Account or Contact the Service Request is for, it is now possible to track
the actual location at which the service was completed. Additionally, you
now have the option to export
Attachments for specific Record types as well as the
ability to export
Attachment details without exporting the actual attachment
via the Data Export Assistant to help you with managing your attachments
in the most efficient way possible.
For additional details on the new features in Oracle CRM On Demand Release 27,
please review the Transfer of Information (TOI) recordings available on My Oracle Support (support.oracle.com).
Over the next few releases, some of the more exciting enhancements that are
planned include the following:
- Recurring
meetings - iCalendar
and vCard support to allow you to transfer your Oracle CRM On Demand
Calendar Appointments and Contacts to any iCalendar and vCard supported
applications - Custom
Tooltips for Fields and Buttons so you can provide help, tips and
guidelines - Continued
investments in Maps and Proximity search for Route Planning - Many
features in RESTful APIs, JavaScript APIs to provide even more flexibility
for your integrations - Personalized
Detail Pages so that users can hide fields they don’t use, while allowing
administrators to manage far fewer page layouts - Display
Events in Calendar as a different color so users can see all scheduled
activities in one place - Drag
and drop in the calendar for quick and easy rescheduling
As a
reminder, we have various resources to help customers and partners maximize the
value of Oracle CRM On Demand. Below are some of them:
- Oracle Cloud Marketplace,
where customers can browse and review partner applications that enhance
Oracle CRM On Demand - Customer
Advisory Boards, which consist of industry-leading customers where Oracle
engages directly with our customers, and provides them an opportunity to
influence our future strategy and roadmap - TheOracle
CRM On Demand User Group, which is managed fully by customers, whose
mandate is to work with Oracle Product Management and help influence our
product strategy - Communitieson My Oracle Support, which you can use to collaborate with peers and
Oracle CRM On Demand experts
CRM On Demand is a valuable asset to Oracle’s portfolio, and we will continue
to expand its functionality through Oracle internal development as well as
through partners and other integrations.
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