Daily CX updates for the Oracle EMEA CX partner community

Oracle acquires LiveLOOK to strengthen Oracle Service Cloud

Richard Lefebvre
CX Partners programs Director

On June 20, 2014 Oracle announced that it has signed an agreement to
acquire LiveLOOK to strengthen Oracle Service Cloud with leading
co-browse functionality to improve customer experiences through
connected real-time engagements. The proposed transaction is subject to
regulatory approval and other customary closing conditions. Until the
transaction closes, each company will continue to operate independently,
and it is business as usual.

LiveLOOK is a leading provider of cloud-based, real-time visual
collaboration with innovative technology for co-browsing and screen
sharing that improves the quality of customer interactions. LiveLOOK’s
co-browse technology enables customer service and sales agents to
collaborate and visually guide consumers through web and mobile
environments to resolve issues effectively and improve quality of buying
decisions. Over 500 customers across multiple industries rely on
LiveLOOK co-browse technology to delight their customers.

Oracle Service Cloud with LiveLOOK empowers modern customer service
organizations to directly engage with customers, bolstering customer
satisfaction, agent efficiency, and revenue growth across web and mobile
channels. The Oracle Service Cloud is an integral part of the Oracle
Customer Experience Cloud, which includes Commerce, Sales, Service,
Social and Marketing clouds, and enables a seamless and integrated
exceptional customer experience from the first touch point through the
entire customer lifecycle.

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